Pan Pacific Suzhou

A peaceful garden retreat near Shantang Street with international dining, wellness facilities, and a seasonal outdoor pool for travelers seeking relaxation

A traditional building with a covered walkway, columns, and potted plants. - Pan Pacific Suzhou (Suzhou)

A modern hotel room with a sofa, a round table, a TV, and a view of a pagoda through large windows. - Pan Pacific Suzhou (Suzhou)

A spacious lobby with a high ceiling, large windows, and a central reflective floor. - Pan Pacific Suzhou (Suzhou)

A spacious lobby with a central seating area, high ceilings, and large windows offering a view of the outdoors. - Pan Pacific Suzhou (Suzhou)

Pan Pacific Suzhou, near Shantang Street, offers a peaceful escape with a garden and driving range. Dine at four on-site international restaurants, relax in the sauna or steam room, and swim in the seasonal outdoor pool. Helpful staff and free in-room WiFi enhance the experience.

Wonderful

Popular amenities

Pool
Spa
Free Wi-Fi
Air-conditioning
Gym

฿2,332 total

includes taxes & fees

19 Jul - 20 Jul

Room options

Check availability for these dates

Tonight

Jul 17 - Jul 18

Tomorrow

Jul 18 - Jul 19

All rooms

1 bed

2 beds

3+ beds

Showing 20 of 20 rooms

Down duvets, minibar, in-room safe, blackout curtains

Premier King

Sleeps 2
1 Queen Bed
Free Wi-Fi

Premier Twin

Sleeps 2
2 Single Beds
Free Wi-Fi

A modern hotel room with a large bed, a desk, a chair, a nightstand, a wall-mounted lamp, a framed artwork, and a decorative vase with flowers.

Deluxe Suite

Exceptional

64 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

A hotel room with two beds, a desk, a chair, and a view of the city.

Premier Twin

Wonderful

32 sq m
Sleeps 2
2 Single Beds
Free Wi-Fi

A hotel room with a large bed, bedside tables, a TV, and a mirror.

Deluxe King

Exceptional

32 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Deluxe Twin

Excellent

32 sq m
Sleeps 2
2 Single Beds
Free Wi-Fi

A hotel room with a large bed, a sofa, a TV, a desk, and a balcony with a view.

Premier Balcony Suite

Exceptional

Garden view
68 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

A hotel room with a bed, a desk with a lamp, a chair, and a view through a window with curtains.

Premier Balcony Twin

Garden view
36 sq m
1 bedroom
Sleeps 3
2 Large Single Beds
Free Wi-Fi

A hotel room with a large bed, a desk with a chair, a window with a view of greenery, and a decorative wall hanging.

Premier Balcony King

Exceptional

Garden view
36 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Family Suite

Garden view
64 sq m
2 bedrooms
Sleeps 3
1 Queen Bed and 1 Large Single Bed
Free Wi-Fi

Family Two Bedrooms

Exceptional

Garden view
2 bedrooms
Sleeps 4
2 Queen Beds
Free Wi-Fi

Family Triple Room

Garden view
1 bedroom
Sleeps 3
1 Queen Bed and 1 Single Bed
Free Wi-Fi

A hotel room with a large bed, a desk with a chair, a small table, and a TV. There are curtains on the window and a lamp on the desk.

Premier View King

1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Two Bedroom Executive Suite

Exceptional

110 sq m
2 bedrooms
Sleeps 4
1 King Bed and 2 Large Single Beds
Free Wi-Fi

A hotel room with two beds, a desk, and a view of greenery outside.

Premier View Twin

1 bedroom
Sleeps 2
2 Large Single Beds
Free Wi-Fi

A hotel room with a large bed, a desk, and a chair. There are two bedside tables, each with a lamp. A window with curtains is visible, and a clock is on the wall.

Family King Room

1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

A hotel room with a large bed, a desk with a chair, a wardrobe, and a wall-mounted artwork.

Premier King Grande

Exceptional

1 bedroom
Sleeps 4
1 King Bed
Free Wi-Fi

A hotel room with a large bed, a bedside table, a TV, a window with a view of a pagoda, and a balcony.

Pagoda Suite

1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Executive Suite

Sleeps 2
1 Queen Bed
Free Wi-Fi

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Premier King

Exceptional

32 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

About the area

Located in Suzhou Old Town, a neighbourhood in Suzhou, Pan Pacific Suzhou is near a metro station and on the riverwalk. Don't miss out on a visit to Humble Administrator's Garden. Visit our Suzhou travel guide

259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007

What's nearby

Suzhou City Moat
5 min walk - 0.5 km
Master of the Nets Garden
3 min drive - 2.8 km
Panmen Scenic Area
1 min walk - 0.1 km
Classical Gardens of Suzhou
17 min walk - 1.4 km
Suzhou Park
3 min drive - 2.8 km

Getting around

Renminqiao South Station
9 min walk
Suzhou Railway Station
13 min drive
Wuxi (WUX-Shuofang)
46 min drive

Restaurants

萃英园 Garden Brasserie
10 min walk
Monica's
16 min walk
85°C Bakery Café (85度C)
8 min walk
KFC (肯德基)
15 min walk
Reflections Coffee
9 min walk

About this property

Pan Pacific Suzhou

Luxury hotel near Shantang Street
Located close to Suzhou Museum and Humble Administrator's Garden, Pan Pacific Suzhou provides a garden, dry cleaning/laundry services and a gym. Get out on the links at this hotel and enjoy amenities such as a driving range. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a business centre are available to all guests.
Other perks include:
- A seasonal outdoor pool and an indoor pool, along with sunloungers, pool umbrellas and a lifeguard on site
- Buffet breakfast (surcharge), an outdoor tennis court and an electric car charging station
- Express check-out, a banquet hall and a vending machine
- A 24-hour front desk, ping pong and wedding services
Room features
All 336 rooms include comforts such as air conditioning and bathrobes, as well as perks such as free WiFi and safes.
More amenities include:
- Free tea bags/instant coffee and electric kettles
- Baths or showers, free toiletries and hairdryers
- 47-inch flat-screen TVs with satellite channels
- Wardrobes/cupboards, daily housekeeping and phones

Similar properties

Free Wi-Fi
Restaurant
Air-conditioning
Gym

฿2,336 total

includes taxes & fees

19 Jul - 20 Jul

Compare similar properties

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Height restrictions apply for on-site parking
Limited on-site parking
Onsite parking options include a garage

Food and drink

Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
4 restaurants

Restaurants on site

Sun Ray禧禾意大利灵感餐厅
吴宫瑞面
塔影咖啡
海天楼中餐厅
萃英园全日餐厅

Things to do

Billiards/pool table
Golf driving range
Gym
Indoor pool
Outdoor tennis court
Sauna
Seasonal outdoor pool
Steam room
Table tennis

Family friendly

Children's toys
Indoor pool
Laundry facilities
Lifeguards on site
Seasonal outdoor pool

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Wedding services

Business services

11 meeting rooms
12,917 square feet of conference space
Business centre

Outdoors

Garden
On the riverwalk
Pool loungers
Pool umbrellas

Spa

Spa services

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift (120 centimetre wide door)
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchairs on site

More

3 buildings
5 floors
Banquet hall
Built in 1999
Lifeguards
Smoking not allowed
Traditional architecture

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter

Bathroom

Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

47-inch flat-screen TV with satellite channels

Food and drink

Electric kettle
Free bottled water
Limited room service
Minibar
Tea bags/instant coffee

More

Air conditioning
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6 PM

Early check-in subject to availability

Late check-in subject to availability

Late check-in fee: 50-per cent of room rate for check-in between 1:00 PM and 6:00 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Children aged 6 and younger eat free breakfast

Rollaway/extra beds are available for CNY 300.0 per day.

Payment types at the property

Important information

Optional extras

Fee for buffet breakfast: from approximately CNY 68 for adults and from CNY 68 for children
Late check-in fee: 50 per cent of room rate for check-in between 1:00 PM and 6:00 PM
Rollaway bed fee: CNY 300.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Pool access available from 7:00 AM to 9:30 PM

Only registered guests are allowed in the guestrooms

No pets and no service animals are allowed at this property

Parking height restrictions apply

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Pan Pacific Suzhou have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 7:00 AM to 9:30 PM.

How much does it cost to stay at Pan Pacific Suzhou?

As of 17 Jul 2026, prices found for a 1-night stay for 2 adults at Pan Pacific Suzhou on 19 Jul 2026 start from ฿2,000, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pan Pacific Suzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pan Pacific Suzhou?

Limited spots are available.

What time is check-in at Pan Pacific Suzhou?

Check-in start time: 3:00 PM; check-in end time: 6 PM. Late check-in is available from 1:00 PM to 6:00 PM for a fee of 50%.

What time is check-out at Pan Pacific Suzhou?

Checkout is at noon.

Where is Pan Pacific Suzhou located?

Located in Suzhou Old Town, this luxury hotel is 2.8 mi (4.6 km) from Shantang Street, and within 6 mi (10 km) of Suzhou Museum and Humble Administrator's Garden. Hanshan Temple is 4.5 mi (7.3 km) away. Renminqiao South Station is 9 minutes by foot and Nanmen Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Pan Pacific Suzhou Reviews

9.0

Wonderful

9.0

Cleanliness

8.4

Location

9.0

Staff & service

8.8

Property conditions & facilities

Verified

10/10 Excellent

Wei

5 Jun 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel, breakfast is excellent too

Stayed 1 night in Jun 2026

Verified

10/10 Excellent

Vivian

26 May 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location next to historic sites. Friendly staff and absolutely beautiful architecture

Stayed 2 nights in May 2026

Verified

10/10 Excellent

Ehab

5 Apr 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Superior Hotel in Great location with great amenities

Stayed 2 nights in Apr 2026

Verified

8/10 Good

Mandy

22 Apr 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good services. Breakfast was great! We enjoyed our stayed.

Stayed 2 nights in Nov 2025

Verified

10/10 Excellent

CLEMSON

2 Jun 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is a replica of an ancient Suzhou villa and garden. It is a huge resort and offers many fun facilities. We visited the Han dynasty clothing experience center which lends one guest one free hour of Han dynasty ancient clothing to try out. That was a lot of fun and we shot many pics in the ancient garden. The manager was so nice and generous and offered 2 guests in our party of the same service. I heartily recommend this hotel.

Stayed 2 nights in May 2026

Verified

10/10 Excellent

Mario

13 Apr 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent breakfast buffet. Beautiful property. Clean and spacious room. The on-site noodle restaurant and cafe are good, too. Would definitely book again!

Stayed 1 night in Mar 2026

Verified

10/10 Excellent

Yan

1 Apr 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Next to a park, quieter, free and worth a lot.

Stayed 2 nights in Mar 2026

Verified

10/10 Excellent

Josceyln

3 Apr 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Breakfast variety was good but local breakfast items were the best. Room was clean and comfortable with a good hairdryer which is important for me. Staff were great and I enjoyed the history of Suzhou by the Manager and his knowledge is great. He gave a lot of exploration tips and I definitely need to go back Suzhou again to throughly enjoy the city

Stayed 1 night in Apr 2026

Verified

10/10 Excellent

Tina

23 Mar 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a wonderful stay at Pan Pacific Suzhou. The room was modern, beautifully designed, and very clean, which made the entire stay feel incredibly comfortable and relaxing. The location was also a huge plus. It’s close to Panmen Gate and the gardens, and getting around was really easy. Everything felt convenient without being too busy. Overall, a great mix of comfort, design, and location. I’d definitely stay here again!

Stayed 1 night in Mar 2026

Verified

8/10 Good

Edmond

21 Mar 2026

Liked: Cleanliness, staff & service, amenities

Overall clean and spacious room, but it was an extremely long walk from lobby to our room. Staff was helpful. Several restaurants within walking distance and there was an excellent bakery shop nearby.

Stayed 2 nights in Mar 2026

Verified

10/10 Excellent

lei

17 Mar 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the room is clean

Stayed 2 nights in Mar 2026

Verified

8/10 Good

Yuan

20 Apr 2026

Liked: Cleanliness, staff & service, amenities

The hotel is build as a traditional Chinese style with modern amenities, very charming. We had a tower facing suite which is large, clean, and comfortable. The customers have access via a back door to an attraction, which is excellent. The hotel garden is well designed and pretty. We went to the hotel's Chinese restaurant for dinner and had breakfast at the hotel. We were not impressed by the food. You should be able to find better food outside.

Stayed 1 night in Apr 2026

Verified

10/10 Excellent

Cecilia

2 Apr 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The entire property had a vintage feel to it. Staff were great. Cleanliness was great and the bed was very comfortable. I did my photoshoot with the hotel’s photoshoot shop. The cheongsame were very well made, comfortable and pretty. The photographers were awesome, they made me smile naturally and the photographs were very well done. Highly recommended.

All photographs are taken inside Pan Pacific Suzhou

Stayed 3 nights in Mar 2026

Verified

8/10 Good

Lim

2 Dec 2025

Liked: Cleanliness, staff & service, amenities

Clean room, helpful staff, and superb amenities!

Stayed 3 nights in Nov 2025

Verified

10/10 Excellent

Victor

9 Dec 2025

Liked: Cleanliness, staff & service, amenities

Very cool hotell. High class rooms and facilities.

Stayed 1 night in Dec 2025

Verified

8/10 Good

Johnny Chinh

26 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Well appointed room but a bit dates but that could be because they wanted to stay with the Chinese styled theme. Beautiful garden and scenic area for photos and check in if that's what you're into.

Stayed 1 night in Jan 2026

Verified

10/10 Excellent

Darren Hank

10 Mar 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is a gem. It is build as part of an ancient courier station that has significant Chinese history. The park in the back lights up at night and provides a beautiful contrast with the bustling Suzhou. You get the same feel of the Venice-like town all to yourself. The hotel itself also has what you would expect of a 5star hotel with restaurants and various gyms/spa/family amenities. A must stay if you visit Suzhou!

Stayed 3 nights in Mar 2026

Verified

10/10 Excellent

Joanelle

22 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel looks like a palace and the garden is linked to a beautiful place of interest which hotel guests can gain free entry and also get 1 hour of complimentary ancient dressing

Stayed 2 nights in Dec 2025

Verified

10/10 Excellent

Michelle

10 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great room, staff, cleaning and facilities. Many perks available for guests such as complimentary hanfu experience, access to Panmen garden, etc.

Stayed 2 nights in Nov 2025

Verified

4/10 Poor

Felicia

21 Apr 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Family room is huge and hotel is beautiful but walking distance to the room is a problem for my mum with knee problem even with advance notice as all of their family room is away from the elevator. As this hotel catered to lots of tour groups, finding seats for breakfast in the hotel is on a first come first served basis on your own. Quality of food is only mediocre as there are no eateries around the hotel we had no choice. We will look for a smaller boutique hotel instead for our further visit. Roger and his team at the concierge desk were wonderful in assisting all of our needs - thank you and keep up the good work!!

Stayed 2 nights in Apr 2026

Verified

10/10 Excellent

Qing

8 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

It was such a wonderful surprise, the hotel is in the famous Suzhou traditional garden setting, right next to a park with an ancient tower and beautiful gardens. The rooms are luxuriously furnished with classic Chinese wooden decorations. The staff are super friendly and very helpful. rooms are very clean. The breakfast is outstanding I will go again anytime I go to the area, specially trying to reserve a room that faces the garden with impeccable views. Definitely the place to stay in the city

Stayed 2 nights in Feb 2026

Verified

10/10 Excellent

Suping

31 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Spacious room with beautiful landscape environment

Stayed 2 nights in Dec 2025

Verified

8/10 Good

Leslie

13 Dec 2025

Liked: Cleanliness, staff & service, amenities

Nice room. Staff are attentive. Good and clean room.

Stayed 2 nights in Dec 2025

Verified

10/10 Excellent

Xianzhong

4 Jan 2026

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel location is excellent. Its garden style makes it unique and gorgeous. The room is spacious and super clean. The bed is very comfortable. The restaurants serve high quality food for reasonable prices. All staff members are very friendly and attentive. They try to help you with anything you need.

Stayed 2 nights in Jan 2026

Verified

10/10 Excellent

Julie

21 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was super clean. Staffs were friendly and helpful. Will definitely come back to this hotel in future when re-visiting Suzhou.

Stayed 2 nights in Oct 2025

Pan Pacific Suzhou

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Family Triple Room

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Premier View Twin

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About the area

What's nearby

Getting around

Restaurants

About this property

Pan Pacific Suzhou

Similar properties

AC Hotel by Marriott Suzhou China

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out