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"This was a typically good Westin hotel, with good quality, typical Westin amenities, and very helpful staff. The gym was great, and the location was very convenient, as it was just down the street from Grand Central Station."

"I love everything. Thank you"

"I like the location of the property. I like that the property was clean and the staff was friendly and helpful. I would definitely recommend this hotel to anyone visiting NYC. I will definitely stay at this property again."

"El personal muy amable."

"Not a good experience overall. The outside of hotel was extremely loud, especially at night, making it very difficult to sleep. In addition, the staff were rude and very impatient when we asked for assistance, which made the experience even worse Unfortunately, I would not stay here again."

"Great location, in the center of midtown."

"The rooms were clean. The lobby was instagram worthy! Staff was friendly. The breakfast buffet was great t"

"Good"

"They can make some improvements in the amenities. Also, the coffee and breakfast offerings need to be stepped up as even the low low end hotels offer a coffee machine, as opposed to a 20 minute line downstairs to use your voucher in the mornings."

"Clean room, polite staff, good breakfast, good location. "

"The Lucerne is always my first choice for the UWS. Perfect for visiting Columbia University and exploring the neighborhoods. The junior sweet was spacious & comfortable and this boutique hotel is exceptional in style, service & comfort."

"I am back here on a business trip once again. The environment is clean and comfortable, and the staff are very welcoming. The restaurant downstairs serves good food and offers a wonderful atmosphere."

"Good"

"Wonderful stay "

"Clean room, staff is really friendly, small kitchen space serves the purpose. But Location is the key. We loved our weekend stay here. Will do again. "

"Good"

"The room was TINY but I guess that's to be expected in NYC. The shower water could never regulate and was usually scalding. It was very close to Times Square which was convenient and the staff was very nice. Overall, considering we only slept in the room, it was fine."