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"Back for the second time… which pretty much proves how much we love it."

"Nice and quiet with beautiful landscaping."

"We had a fantastic stay here. Check in was simple. We arrived a little early due to flight times but were able to store our bags and start using the facilities straight away. Then, when our room was ready, we had a lovely spacious and clean room overlooking the pools. Ery and Blue on the entertainment team were outstanding, full of of fun and enthusiasm throughout our stay for all of the daytime and evening activities. They were joined by Hector and Romen, two trainees, who quickly established themselves in the entertainment team and the four of them really made our holiday. Unfortunately, the day that Ery and Blue were both off, the cover staff (Laura) was a little lacklustre. The food was very good and definitely one of the better all-inclusive buffets I have experienced. There was good variety and always being topped up in both the main restaurant and the snack bar. The check out experience was a little disappointing. The reception staff were more interested in checking in new guests early than letting us check out. If our transfer to the airport had been any earlier, we may have had a problem. All in all, a very lovely stay and we will return"

"Excellent location, excellent staff. The breakfast was great and it's a really beautiful place. The rooms couldn't probably do with a slight facelift but it's part of the charm and they're clean, which matters more. I had to switch rooms a few nights in because there was a major leak in the bathroom, these things happen. More importantly, the staff were so helpful and ensured my replacement room had an equally good view. The balcony rooms are 100% worth it. I had such a good time staying here and I've stayed at 5 different hotels in the area. It has a traditional feel, it's family run and there's so much history."

"Loved this hotel "

"The property is in the ideal location with everything you could possibly want in a hotel. Gym, pool, hydrotherapy, spa, bar, restaurant. Absolutely wonderful stay. I will stay here when I come back. "

"Being a solo traveller I would highly recommend this Beutiful hotel everytime being 100% honest ! Staff communication is top notch ! Many bilingual especially where needed at reception . The rooms are perfectly designed / set out & very high standards of cleanliness, through out the whole premises inside & out ! Members of staff at reception that stands out so far after a weeks stay is Killien sorry if I’ve spelt wrongly . He is only a young member of staff . His top skills for the Hotel / hospitality businesses are as follows - all round in general top Professionalism , no language barrier , listening skills perfect , Friendliness & reception duties - really clued up . So a big thank you to all the friendly staff at the Eden vacacional parque at Puerto de la Cruz. By the way the food especially breakfast is magnificent! No criticism through out only positives. You won’t be disappointed booking your holiday here!"

"Room 421 my shower glass always drop the water outside the shower plate"

"Excellent buffet breakfast and dinner, nice view, good deal in happy hours Good price for what they offer Staff very helpful and nice Areas for improvement: parking limited at time, WiFi weak at times and they charge for use the safety box in the room"