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"Hotel is opposite the station. Staff were friendly and efficient, the rooms were quiet and clean and the breakfast was excellent. Would have no hesitation in staying again. "

"Jonas on reception and the other staff were extremely accommodating"

"Very nice, cozy hotel with friendly staff and excellent amenities. Within an easy walk to Metro and local attractions like Jesmond Dene. Highly recommended! "

"Loved our stay - welcome and restaurant service, in particular, was first class. Thank you."

"From entering the lobby which was lovely and beautifully decorated for Xmas to the friendly efficient reception staff to my great comfy, clean and facilitous room to a very nice dinner served by really great staff to a very nice breakfast and my check out where reception staff wished me a great day.. A very enjoyable stay!"

"Fantastic Services always bar great food first class. Alicia and the rest of the bar team were a credit to the business. "

"Stayed in the suite, it's a large, 'family room' clean with a nice ensuite. Staff are friendly and helpful. Breakfast was great 👍👍"

"The room was excellent, bed was so comfortable that we slept in on our 1st night, leaving only 1 and a half hours to get ready for a wedding we were going to. The bathroom was lovely, a large shower with rainfall head. Very deep bath that we used on 2nd day. A great menu and restaurants to choose from. The bar was so welcoming with a great whiskey selection for myself and cocktail selection my partner loved. The staff were very friendly and attentive. Our stay Matfen Hall was excellent and I...

"Staff and food options "

"Lovely quiet location, fabulous staff and food, comfortable and roomy rooms and close to towns and the river Tyne. We’ll be back again next year. "

"Great hotel. Clean, modern and well appointed rooms. Very lovely staff and feels very luxurious for a very well priced hotel. It's situated perfectly for the centre of Newcastle. I will return"

"Second time staying here in a month and loved both times. Big rooms with lovely views across the River Tyne. Staff are so friendly and helpful. Complimentary parking was a huge bonus."

"Great river view room, friendly staff & fantastic food!"

"Lovely hotel"