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Crowne Plaza Newcastle - Stephenson Quarter by IHG

4.0 star property
Travelers can take a refreshing dip in the pool after exploring historic Castle Keep, then wake up to breakfast with views of the iconic Tyne Bridge

Choose dates to view prices

Crowne Plaza Newcastle - Stephenson Quarter is within walking distance of Castle Keep and Chinatown. The hotel offers on-site golfing, an indoor pool at Mineral House spa, dry cleaning services, and multilingual staff to help plan perfect days in the city.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
The current price is ฿2,883
฿3,460 total
includes taxes & fees
7 Jun - 8 Jun

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About this property

Crowne Plaza Newcastle - Stephenson Quarter by IHG

  • Upscale hotel near Castle Keep
  • Located close to Chinatown and Tyne Bridge, Crowne Plaza Newcastle - Stephenson Quarter by IHG provides golfing on-site, a terrace and dry cleaning/laundry services. Treat yourself to a facial, a body treatment or a hot stone massage at Mineral House, the on-site spa. The on-site restaurant, Hawthorn Restaurant, serves breakfast. In addition to a bar and a gym, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • An indoor pool
    • Buffet breakfast (surcharge), free newspapers and meeting rooms
    • Wedding services, a front desk safe and a lift
    • Tour/ticket information, a ballroom and multilingual staff
    • Guest reviews say great things about the breakfast, helpful staff and location
  • Room features
  • All 251 rooms include comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
  • Extra conveniences in all rooms include:
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and showers
    • 40-inch flat-screen TVs with satellite channels
    • Wardrobes/cupboards, free infant beds and electric kettles

Awards and affiliations

  • Eco-certified property
  • This property participates in the Green Key (Foundation for Environmental Education) and Green Tourism Programme – programmes that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 25 per pet, per week

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Free cots are available on request at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 18.95 for adults and from GBP 9.47 for children
  • Nearby parking fee: GBP 15 per night (328 ft away)
  • Pet fee: GBP 25 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Crowne Plaza Newcastle - Stephenson Quarter by IHG have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Crowne Plaza Newcastle - Stephenson Quarter by IHG?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Newcastle - Stephenson Quarter by IHG on 7 Jun 2026 start from ฿2,883, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza Newcastle - Stephenson Quarter by IHG pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of GBP 25 per pet, per week. Service animals are exempt from fees.

What time is check-in at Crowne Plaza Newcastle - Stephenson Quarter by IHG?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Crowne Plaza Newcastle - Stephenson Quarter by IHG?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Where is Crowne Plaza Newcastle - Stephenson Quarter by IHG located?

Situated in Newcastle-upon-Tyne, this spa hotel is within a 10-minute walk of Castle Keep, Chinatown and Eldon Square Shopping Centre. Tyne Bridge and The Glasshouse are also within 15 minutes. Central Station is 6 minutes by foot and Central Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.2

Cleanliness

9.2

Amenities

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 663 out of 1014 reviews
Rating 8 - Good. 217 out of 1014 reviews
Rating 6 - Okay. 70 out of 1014 reviews
Rating 4 - Poor. 31 out of 1014 reviews
Rating 2 - Terrible. 33 out of 1014 reviews

Reviews

Verified

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for train travel. Bathtub was a plus. Spa and pool and hot tub were marvelous!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at Crowne Plaza. Amazing staff and beautiful hotel in all regards.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Erin

Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast, friendly staff, comfortable bed
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was lovely and clean. Staff were brilliant...hotel spotless and location fab. Definitely a favourite in newcastle for affordability 👌
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities
Spotless room, great breakfast and lovely staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Boe

Liked: Cleanliness, amenities, property conditions & facilities
Excellent room, while hotel had superb cleaning standard, great amenities and friendly helpful staff, highly recommend.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities
Great room, good service and friendly staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, brilliant staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Staff on the front desk were excellent and so were the facilities
Stayed 1 night in Dec 2025
Verified

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location. Breakfast very nice.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Stanislaw

Liked: Cleanliness, amenities, property conditions & facilities
All the staff were both helpful and friendly. The room was clean and well appointed. Breakfast was good and the staff was attentive. Overall an enjoyable stay.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was within walking distance of the train station and city center. It was an extremely comfortable stay. We enjoyed the restaurant and bar on the premises.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Sally Anne

Liked: Cleanliness, staff & service, amenities
Check-in was quick and they gave us a fantastic spacious room. All staff were so helpful as we had a 70th birthday party at the hotel.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Dharmveer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massive room. The bed and pillows are amazing and the bathroom was spot on. We also enjoyed the fresh and tasty breakfast. The only little thing I’d change is, a bit more lighting in the room. I’d still give it a 10/10.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are so friendly and helpful, the bar area is very nice, room was spacious, clean, comfortable with everything you need for an enjoyable stay. We didn’t try breakfast but had some light bites in the bar on the evening that were ok.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities
The room was spotless and staff were very polite and helpful
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities
Nice room, very clean and complimentary prosecxo on check in was a lovely touch
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities
Room was clean and comfortable great location. Nice to have a swim in the morning also
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
Reception staff were great
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jim

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and lovely big room. All the staff were friendly but a special mention to Diane & Robyn in the restaurant for being so welcoming, kind and helpful and making our stay even better.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Lee

Liked: Staff & service, property conditions & facilities, room comfort
Hotel was great, room nice & clean. Staff were fantastic. Food was good but ended up leaving some due to the only issue was there was an infestation of fruit flies in the restaurant so it made the evening meal a little uncomfortable with flies trying to land on it & you whilst you were eating!
Stayed 1 night in Nov 2025
Verified

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless lovely bathroom good facilities. Breakfast eggs need help and poorly cooked as was bacon besides that everything was fine good location.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place very quiet and bed was comfy
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Good size room, clean. Nice powerful shower. Easy access from carpark. Food is decent too.
Stayed 1 night in Dec 2025