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"The room was very clean"

"Really good stay for 1 night before an early flight. Nice meal in restaurant"

"Good value for money"

"Great place. Friendly staff, clean rooms, hearty food and interesting wine list all available by the glass. "

"The meals were excellent both for quality and price, staff very helpful. The bed was comfortable however the windows did not close entirely. It was quite warm so not a major problem for us but the windows needed refurbishment so they be opened or closed easily. The electric shower was very weak. These issues were relatively minor given the pluses of staff, food and comfortable beds"

"Out of this world amazing time spent there "

"We asked for the bedsheets to be changed but they did not. Also breakfast was not nice."

"great comfortable room, great facilitates"

"location. Personal very friendly."

"Look, don't get me wrong, it's not terrible by any means. It's just that for a hotel that's trying to play at this level, it struggles with some of the basics. If you're having a short stay there's no housekeeping by default, (which they don't tell you when you arrive) but there's only a small (non-heated) towel rail, so you're going to have soggy towels on day 2. Yes, there was a (small) sign in reception saying this, but it's the kind of thing it would be good for the receptionist to...

"Staff were brilliant I have had breakfast before and fantastic plenty to eat Bar. And outside area great lots of room Sad to say it all needs updating up stairs. All bathrooms need updating and decor and carpets need gone. Definitely the WiFi needs sorting out so you can get on it when you are in your room I wanted to chill out and watch Netflix but no internet Apart from that always a lovely stay and they accept dogs which is fab"

"A lovely light and airy room with a wonderful view. Comfortable bed and plenty of clean towels. Staff were most welcoming and very helpful. Wonderful selection of goodies for breakfast. Fresh fruit every morning alongside a cooked breakfast and timings for breakfast most accommodating."

"One of the best hotels in Newcastle city very clean and nice atmosphere, rooms are quite and clean, good amenities and excellent staff. Best in the price"

"Bloody Marvellous From the lovely warm welcome when we arrived to the fantastic breakfast just before we left everything was perfect. The room was lovely but what really made the difference was the wonderful team. The chefs should be made a saints as they worked miracles. See you all again"

"Lovely stay, room immaculate, staff friendly and attentive on arrival (thank you Susan!) Bar/pub welcoming, nice friendly atmosphere. Could not fault food, was tasty, fresh and good portion sizes. Breakfast was served in lovely communal area where we could help ourselves to drinks. Overall great overnight stay. Thank you ☺️ "

"Awful"

"We only stayed for one night. The contact to the Premier Inn before our arrival was very good. When we arrived the receptionist was welcoming and very friendly!!! Just a different receptionist on the following morning wasn't really friendly. Otherwise we had a good experience with this hotel."

"The hotel itself was excellent, as were the staff. The attached restaurant however, was atrocious. The service was practically non existent. We had tea and (very nice) cake there in the afternoon (eventually), and when we turned up for breakfast the next morning, our tea dishes were still on the table. At dinner time we sat for fifteen minutes before having to go and find someone to take our order. Frozen chips took a hour to arrive. In the morning, despite arriving 15mins after breakfast was...

"Clean"