2/10 แย่มาก
Martin Nyilas or Maria, Toronto
เดินทางกับครอบครัว
25 พ.ย. 2025
ไม่ชื่นชอบ: ความสะอาด
Disappointed.Stayed there for 8 days.
1) cleanliness of the hotel room was not good - stains from previous guests on the floor, bathroom and furniture. I had to clean myself. I later found a pair of panties between the bed and wall. The turn down between guests is terrible. Complained and hotel didn’t do anything.
2) was supposed to have room service every second day - only had cleaning twice - made this aware to the cleaning staff and front desk several times.
3) room was advertised as bath/shower and it only had a shower - complained and they attempted to switch me over to a room with only a shower as well.
4) they charged me for parking even though I didn’t have a car, I told them this when I checked in that the fees payable at the hotel didn’t make sense,they told me if I didn’t pay it they would cancel my reservation. Took four days to resolve this until they removed it wasting my vacation time.
Complained almost daily about these issues and end up speaking to 6 different people and they said they understood and felt terrible (especially with the panties) but in the end it was just mouth service and they did absolutely nothing. Manager was never in and when I left my cell number nobody to this day called me back. They told me they would have loved to refund me a night but couldn’t because I booked with Expedia. Complained to Expedia and they couldn’t do anything as the hotel wouldnt refund anything.
Everyone was nice and polite but no one could do anything.
Martin Nyilas or Maria
เข้าพัก 7 คืน, พฤศจิกายน 2025
