We were not able to check in at all due to missing reservation number in the email from Expedia. Tried to contact the property owner at the check-in date but did not get response after 1 hour. The phone number within the confirmation email did not work either. We had to find another hotel.
Great experience with a larger than expected room! Very clean and comfortable. The check in process is rather strange having to call the "front desk" and fill out our own forms was a bit of a process as well. Overall had a great time here though.
really surprising hotel, really comfortable to stay.
The check in is a bit hard when you never use a self checking like them.
Also the address is really hard to find, on google first time was hard and second time, the taxis driver could find it, better to double check from your hotel, will be easier for other costumers.
This self check in hotel is located in a quiet place. It is pretty new with modern style. We didn’t receive the reminder email one day before checking date, so didn’t know the front door access code. We waited until someone get out of the door so we can get in. When we finally get the door code, but had trouble to open the room door. Tried to call the property to get help, but the number provided is wrong. We called Expedia, and someone told us to push very hard at the door lock, we tried several times, and it turned out the door lock was broken and stucked. It took us about 2 hours to get inside the room. We requested to change a room with good condition door lock then. The new room was not prepared for 5 guests, and the headboard was very dusty. We did a little cleaning by ourselves and took the towels from previous rooms.
If there wasn’t trouble with the door access, I would give the hotel higher rates.
O atendimento para o checking é via tablet, bem como qualquer tipo de suporte que precise. Chegamos umas 15h numa neve e frio intenso e só nos deixaram entrar no quarto exatamente às 16h. O prédio é meio esquecido e os hóspedes fazem o que querem. É muito barulho e algazarra. Numa noite tivemos que descer para falar com o atendente do tablet e reclamar. Não há limpeza, recolhimento do lixo e nem troca de roupa de cama e banho, independente do tempo da hospedagem. O hotel é longe dos centros de entretenimento e compras, cerca de 30 min andando na neve. O quarto era confortável e grande e as camas também. Isso foi o que salvou.