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"Had a very pleasant time. Good was good not great but good. Staff was very hospitable attentive and friendly. Felipe and Diego at the seafood restaurant went out of their way so did Johnny and and the waiters at the pool area. Only complaint was when one the the girls at the towel station gave away my chairs that I had reserved at the pool area. According to her I had left my chairs unattended for more than an hour when all we did was go have breakfast and came back to our chairs at the pool which only took about 30-40 minutes. Other than that my stay there was very relaxing and peaceful. I tidally recommend fiesta Americana and would definitely stay there again. "

"As a family of 4, we had 2 pool side rooms. The rooms are definitely showing their age but were comfortable and had everything we needed. There was a bit of a musty smell. The rooms were clean but not perfect. The wifi was reliable and we were able to use it in our rooms. Staff was friendly enough but not great. Not all guests were treated equally. "

"Rooms are dirty service is bad not a very nice place"

"The Garden View room was great, had ocean view as well. The rooms were nice but could use a bit of maintenance. pool was great , nice size with swim up bar. Al a cart restaurants were good only two choices though. Buffet was OK . Staff were very friendly. "

"It was very nice and clean. Staff was very friendly. I would have rate 10/10 except that they push their timeshare or membership a lot. If "

"We stayed here for a week and we were put in an adjoining room. We could hear every conversation in the other room and they weren’t quiet. There were no drawers to put our clothes so we had to keep everything in our opened suitcases on the table. There was 1 cockroach found in the room on the fridge. The room had a great view of the ocean on the 11th floor with a nice balcony to relax on. There were only 3 restaurants to choose from and they usually served the same food. Not a ton of amenities, the bars don’t open until 11-12! The gym had very few machines and some were broken. To my gringo friends: do not eat at the hotdog/hamburger food cart unless you want bathroom issues. Overall we had a relaxing time, but got bored by the 4th or 5th day. "

"The property was ok. The food was sub par. Staff was nice. "

"Great bar, nice pool"

"We had an incredible time at the Westin Resort and Spa in Puerto Vallarta and look forward to returning when it transitions to an all-inclusive. From the moment Ricardo greeted us upon arrival to the moment our housekeeper Margarita wished us a good trip home, every single staff member we encountered was fantastic. Without a doubt, this is the best treatment I've received at any hotel or resort I've visited in over 50 years of travelling. As a bonus, it was nice to stay at the resort where one of my favorite Apple TV shows was filmed: Acapulco!"