The Hacienda at Krystal Grand Puerto Vallarta

Property class: 4

Choose dates to view prices

A short walk from Cruise Ship Terminal, The Hacienda at Krystal Grand Puerto Vallarta provides a poolside bar, a rooftop terrace and 2 coffee shops/cafes. For some rest and relaxation, visit the steam room, and indulge in a body treatment, a body scrub or a facial. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Stay connected with WiFi in public areas (surcharge), and guests can find other amenities, such as a garden and a library.

Reviews

7.8 out of 10
Good

Popular amenities

  • Restaurant
  • Air-conditioning
  • Gym
The current price is ฿7,735
฿9,359 total
includes taxes & fees
14 Dec - 15 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Jr Suite Hacienda King

A bedroom with a patterned wall, a bed, a nightstand, a desk, and a balcony with a view.

Jr Suite Hacienda King

7.6 out of 10
Good
(17 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Double

A hotel room with two beds, a ceiling fan, a TV, a small table with chairs, and a view of the outdoors.

Junior Suite Hacienda Double

7.8 out of 10
Good
(8 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda King Pool View

A hotel room with a large bed, a desk, a TV, and a balcony with a view of palm trees.

Junior Suite Hacienda King Pool View

9.0 out of 10
Wonderful
(29 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

A hotel room with a wooden ceiling, a large bed with white linens, a small round table, a sofa, and a wall with blue and white patterned wallpaper.

Junior Suite Hacienda Pool View

9.4 out of 10
Exceptional
(21 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Swim Out

A hotel room with a large bed, a sitting area with a table and chairs, a small table with a vase, and a view of a pool.

Junior Suite Hacienda Swim Out

7.4 out of 10
Good
(13 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

A hotel room with a large bed, a desk, a chair, a dining table, and a balcony with a view of greenery.

Junior Suite Hacienda Terrace

7.6 out of 10
Good
(8 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

A hotel room with a bed, desk, chair, and a view of a swimming pool.

Junior Suite Hacienda Swim Out King

7.8 out of 10
Good
(19 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Located on the beach, The Hacienda at Krystal Grand Puerto Vallarta is in Hotel Zone, a neighbourhood in Puerto Vallarta. Cruise Ship Terminal and Nayar Vidanta Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bay of Banderas and Playa de los Muertos. VidantaWorld and Splash Water Park Vallarta are also worth visiting. Visit our Puerto Vallarta travel guide
Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333

What's nearby

  • A beach with gentle waves and a distant ship on the horizon.
    Hotel Zone Beach
    2 min walk - 0.2 km
  • A beach with gentle waves and a distant ship on the horizon.
    Playa de Oro
    2 min walk - 0.2 km
  • La Isla
    7 min walk - 0.6 km
  • Puerto Mágico
    9 min walk - 0.8 km
  • Plaza Caracol
    16 min walk - 1.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    13 min drive

Restaurants

  • Cafe Shekinah
    16 min walk
  • Jardin Del Sol "Restaurante
    2 min walk
  • Starbucks
    7 min walk
  • McCarthy’s
    7 min walk
  • El Bucanero
    10 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

  • Upscale all-inclusive hotel located in Hotel Zone
  • A short walk from Cruise Ship Terminal, The Hacienda at Krystal Grand Puerto Vallarta provides a poolside bar, a rooftop terrace and 2 coffee shops/cafes. For some rest and relaxation, visit the steam room, and indulge in a body treatment, a body scrub or a facial. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. In addition to a garden and a library, guests can connect to WiFi in public areas (surcharge).
  • You'll also find perks such as:
    • 2 outdoor pools
    • Valet parking (surcharge), meeting rooms and a lift
    • Concierge services, a banquet hall and ATM/banking services
    • Luggage storage, tour/ticket information and a front desk safe
    • Guest reviews give top marks for the pool, helpful staff and location
  • Room features
  • All 192 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as furnished balconies and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
  • More amenities include:
    • Bathrooms with showers and free toiletries
    • Flat-screen TVs with premium channels
    • Ceiling fans, daily housekeeping and desks

All-inclusive details

  • This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All à la carte meals and snacks included
    • In-room minibar (all beverages included)

Activities and facilities/equipment

  • All on-site activities and use of facilities and equipment are included.

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Frequently asked questions

Does The Hacienda at Krystal Grand Puerto Vallarta have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at The Hacienda at Krystal Grand Puerto Vallarta?

As of 15 Nov 2026, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Grand Puerto Vallarta on 14 Dec 2026 start from ฿7,735, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Hacienda at Krystal Grand Puerto Vallarta pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Hacienda at Krystal Grand Puerto Vallarta?

Valet parking is available for MXN 55 per night.

What time is check-in at The Hacienda at Krystal Grand Puerto Vallarta?

Check-in begins at 4:00 PM.

What time is check-out at The Hacienda at Krystal Grand Puerto Vallarta?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, the property is all-inclusive.

Where is The Hacienda at Krystal Grand Puerto Vallarta located?

Located in Hotel Zone, this all-inclusive hotel is within a 10-minute walk of Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Hacienda at Krystal Grand Puerto Vallarta Reviews

7.8

Good

8.4

Cleanliness

9.0

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 413 out of 1003 reviews
Rating 8 - Good. 270 out of 1003 reviews
Rating 6 - Okay. 159 out of 1003 reviews
Rating 4 - Poor. 86 out of 1003 reviews
Rating 2 - Terrible. 75 out of 1003 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are exceptional, our room was fantastic! It is a city-bound resort, so smaller than we are used to, but access to Puerto Vallarta was a breeze!
Stayed 7 nights in Nov 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was very nice and the staff was always very accommodating
Stayed 5 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room close to shopping center
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and willing to help and point you in the right direction. The food was delicious and the drinks and pool always inviting!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent place to stay if you're looking for an adult only all inclusive that is not going to break the bank, one set back is that it does not have direct access to the beach, you have to go through the Crystal which is next door. Another set back I noticed is that the Hotel seems to be quite understaffed around the pools and restaurants, specially since the place was quite full since they're converting it to a Time Share.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar well stocked, pool was awesome, both of them. Staff was friendly.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities
Disliked: Cleanliness
The service was good, friendly staff.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, amenities and staff
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Quick check in and clean food was great with amazing suite
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Quick and easy check in and check out. Very friendly staff, nice rooms, food was decent, pools were great.
Swim out room on Hacienda sice
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
We only stayed 2 nights and it was just the break we were looking for. Large comfortable rooms, decent food and great service staff.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The staff very nice ,the rooms pretty clean,
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very good food staff service was amazing.
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Service everywhere was really good and friendly. Food was really good and nice variety. Pools kept clean. Great coffee shop.
Stayed 10 nights in Jan 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
This was our 3rd time staying at the Hacienda Grand Krystal. The property is slowly deteriorating. The room was not cleaned properly. The AC not working and we asked for pool view and our view was blocked by trees. The staff, as always, very professional and grateful. The restaurants well all great with the exception of Le Delice. Service was horrible and food not cooked throughly. The pool was great, especially the service provided by Carlos and Cesar. Sadly, I will not return to this resort.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The staff was very friendly, helpful, courteous. Our room was wonderful. The food options were plenty, and all were great!!
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great place to go. The food was great and the service top notch. Stayed at the adults only side. Only downfall is the construction next door.
Stayed 11 nights in Jan 2026
Verified review

6/10 Okay

Staff were great,
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained. The pool area is huge, it’s part of this larger area you can walk to with full access as well. There is a hidden rooftop pool area. Not many people there. Excellent food
This is rooftop pool
Awesome plants
These bowls are delisious
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
i would say our stay was exceptional. The staff were 10/10, so friendly and helpful. We loved our swim out room, it was such a blessing. The food was also excellent. the room was very clean and comfortable. i would highly recommend. 10:10
Stayed 8 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Very attentive and hardworking staff
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms. Excellent staff everywhere - from check in, pool side services, beach services, cleaning & maintenances. Would go back!
Stayed 8 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The staff were excellent! Food was average. Nice pool areas
Stayed 10 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes we enjoyed the pool very much! I love that it’s only 4 and a bit feet deep throughout. It was nice to be on the adult side for sure. We enjoyed the pillar pool as well, a bit quieter. Our room was clean with plenty of towels daily! Staff were very good and super friendly! The rooftop pool was also beautiful to watch the sunset! The hacienda side where we stayed is a little tired, but overall good! We will come back next year!
Stayed 10 nights in Apr 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The grounds are extremely nice. The staff are very friendly and helpful. The hotel itself is in need of a major renovation.
Stayed 7 nights in Dec 2025