Search Resorts in Playa del Carmen

"Great resort to stay, I had Gabriella help me out with booking and setting up some extra amentities. Also Ariz and Yhara helped me every step of the way with some recommendations, service, and reservations at the resturants (which were all very good). Very great staff and everyone is so nice! Definitely recommend going here!!"

"Friendly and pool party was fun"

"Loved our stay here, the place is beautiful, lots of different food. The beach has lots of seaweed but the hotel had people cleaning it up. The beach was nice but it is very rocky, definitely recommend water shoes!"

"This is by far one of my favourite resorts. Food was great. Staff are amazing. We had a wonderful room. The only thing that is lacking are umbrellas on the beach. It makes it really hard to find shade on a very hot day. "

"The staff were lovely and a huge thank you to the your maids who had to clean up our messes every other day! The pool was also nice, but would have nice to know that the jacuzzi wasn’t actually hot and was pool temp water. The hotel room was decent but not the best, the shower head wasn’t working and then by the end of our stay the toilet seat was coming loose, but they fixed the shower head right away which was very nice. I love the staff at this hotel though, everyone was so kind and helpful. "

"Everything was perfect the staff was wonderful and the food was great. "

"This is not the adults-only experience younger travelers might expect. The resort feels more geared toward seniors and has a very quiet, low-energy atmosphere. If you’re looking for a lively, child-free getaway, this may not be the right place for you. The food was also very disappointing. I’m not a picky eater, but the quality was far below what I would expect from a 5-star resort. I’ve stayed at 4-star resorts with much better food. To make matters worse, there was ongoing construction in two buildings — one near the main lobby and amenities, and one close to our room. We were not informed in advance and paid full price. The daily noise from 9 a.m. to 5 p.m. made it hard to relax. Overall, I would not recommend staying here and suggest looking at other options."

"Let’s start with the room service. We had to ask for towels at least 4 times during our 1 week stay. Towels were old, raggedy and literally falling apart. They didn’t stock our mini feodge daily and our amenities were never restocked (aside from the shampoo and body wash). Anytime we had a question we had to go to the client service center and they tried to sell us a timeshare EVERY TIME. In order or have dinner at one of the restaurants, other than the buffet, you had to make reservations at most 72 hours in advance, in person at the service center. You couldn’t just call or make them for the entire stay (which in our case was only 1 week). Food and drinks were mostly bad. I got food poisoning the 2nd night there. So did 2 other people in my party. The pharmacy at the resort charged 9 times more than the normal cost for medication. The same meds I bought in the resort for $500 mxps I bought for $60 mxps outside the resort. All pools closed at 8 pm and the towel and activities center closed 6pm. We witnessed a lot of clients complaining, on a daily basis, for the same and other reasons. During our stay, there was a child accident at the children’s pool that did not have a life guard on duty and staff escalated the situation by fighting with one of the child’s family members. Further there was not first aid administered by the resort. Two tourists rendered aid to the child. On a positive note, most of the staff and servers were friendly and polite. "

"We just returned from a weeklong trip to Xcaret Arte. What a beautiful resort! We had the basic Garden Suite and the room was gorgeous! The food was the best we have ever had at an all-inclusive resort. The staff at the resort is very friendly and they go out of their way to make your stay special. The free transportation and entrance to the various Xcaret parks was the cherry on top. We highly recommend this resort. I can’t wait to return!"