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"Staff were very helpful Room (18) was spacious. Bathroom needed to be updated. Bath/seal very poor"

"Lovely staff but unfortunately the room is not fit for purpose, food is decent Was showed room 8 but window broken (35 degree heat) & was given option for room9 a twin. *hole in floor trip hazard *curtain didnt open/close properly *no side lqmp* *Sheets scratchy *broken floor tiles en suite *shower rusty Was given a fan v grateful for but filthy & throwing off bits, cleaned it but not acceptable"

"Lovely clean rooms set in a lovely hotel with beautiful surroundings. Carpark had plenty of space. The pub/restaurant was fantastic. One of the best steaks I’ve had. I was impressed by the wine list as it had plenty of choice of fantastic wines. Only downside was they stopped serving drinks at 10pm. Much too early to shut shop after you’ve been in the restaurant all evening. Other than that, we were satisfied."

"Very friendly staff, excellent breakfast."

"Great location for us. Very friendly staff. The heatwave was too much for the AC and our room was not as cool as we like and the bed was very firm. A good value however."

"Kel and Mel made us feel very welcome when we arrived. Gave us ideas about what we could do. We enjoyed a day walking along the canal and the next day to a local sites. The Breakfast was excellent."

"Staff were great, food good and great location would return."

"Cleanest hotel I’ve stayed in. Staff was so helpful too. Will stay again"

"Most of the hotel facilities were out of use, it was dated… but staff were great"

"Lovely, clean, comfortable property with friendly owners. Breakfast was great quality too. The property is a short way from Abergavenney, surrounded by countryside - so very peaceful. A very relaxing stay."

"Clean and tidy room No air conditioner it was extremely hot over 31 degrees celsius and the window could not be opened due to a window safety cable. We had to cut our stay shorts it was just too hot and we could not sleep in the room. Very stuffy fan just circulated hot air. Very disappointing thought Best Western had a minimum standard across the chain this one certainly did not compare to others....."

"Our room was very clean and we appreciated the fans that were set up. The staff were very friendly and helpful and the breakfast was good."

"Lovely room. Beautiful hotel with very friendly staff. We had a terrific stay!"

"When I booked the hotel I asked if I could be away to rest and relax but was placed by screaming children banging doors and running up the corridor and they were the same in the room next to us"

"Nice welcome from staff. Room was small but clean. Good to have a bath."

"Lovely place to stay and staff were so welcoming and helpful. We enjoyd the hearty breakfast. The location is great to travel by train in to Cardiff city centre. We will return and hopefully arrive earlier to fit in an evening meal - menu looked good."

"This hotel is the back of beyond and not very pleasant.. restaurant not open for evening meals due to the heat.. no fans in the rooms so broken ones were found but were absolutely filthy .. it appeared that the ground floor of the hotel was let to the local housing team for those in need… cleaning staff were lovely and helpful as were both the front of house team but would not recommend staying here … this should be solely turned over to the local council…"

"Lovely room and good breakfast with helpful cheerful staff."