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"The double room I booked was not available upon check in. They gave me 2 queen rooms instead for the night. The next day we were to move to the double room, and had to wait an additional hour until it was ready. The staff made the entire situation more confusing than it needed to be, and was very disappointed with my stay."

"By far the best hotel I've stayed in! The location is ideal and so close to local shops/restaurants, Times Sq, Broadway etc. Various subway locations just walking distance also. We arrived at 1.30pm and were able to check in and refresh before heading out. The staff were friendly and welcoming, also very helpful with questions. I would highly reccomend this hotel!"

"Clean, comfy, and cute! And I’ll add convenient!!"

"Nice place If looking for the perfect location for tourist."

"First and foremost, I’d like to commend your team for their exceptional hospitality. I felt genuinely welcomed and thoroughly enjoyed my stay at the AC Hotel in Downtown Manhattan. Your colleague Andrea was outstanding—her warmth and professionalism truly made my day. I sincerely hope you all continue to uphold such a wonderful and positive atmosphere."