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"I found it unfortunately that a hotel with such nice and quality bedding had speakers blasting so loud that our walls were literally shaking and I had to sleep with ear plugs in even though we were on the 4th floor"

"I loved this hotel and its proximity to the theatre district. We walked everywhere. Room was sufficient and clean. Great price. My only complaint, we returned from a show one night and our keycard wouldn’t open our room door. Back down to the desk, where they act like it is completely my fault. Treated me like I didn’t know what I was doing. What has happened to customer service. A simple, we’re sorry, let me get you a new keycard would have been nice."

"Little Charlie is clean, charming, comfortable, and well located near Grand Central. I always enjoy staying here - thank you!"

"Towels in the room were so bad. Almost they had a hole. It said time square but it is not. You have easily 5 blocks to time square."

"My problem with Hotel 38 was the lack of amenities. I have stayed in similar sorts of compact type rooms in New York but this one went overboard on being under equipped. No coffee machine, refrigerator, or drawers. But, at least they can bring a mini fridge to your room? Nope. I was offered the use of the staff fridge down on the lobby level floor. No drawers but at least a closet? Nope. Just hangers attached to the wall next to the tv. As a Hilton, even a specialty one like the Tapestry,...

"Great customer service. Hotel conveniently located. Mattresses need to be rotated and/or flipped as sagging is evident."