I visited LA for the first time between October 22-Oct 26th. This was a personal vacation, I booked the "Luxury Jr. Penthouse. Upon arrival, I met the host and was given the incorrect room. I was placed downstairs in a room with no view. I immediately told the host that this was not the room I booked. She passed on my concerns to her manager.The host later called me and told me there was a plumbing issue, and they had to relocate me. she told me I should expect a call from her supervisor. Her supervisor never reached out, I had to call her. By this point I also noticed the room clearly had not been cleaned at all since the last guest. Dirty/hairy towels, grime on faucets, hair in the silverware drawer, stained linens. I expressed my concern and asked for an explanation as to why I was not informed about the room change. She told me there was an issue with the locks. The stories changed a few times. Regardless, I also had to delay my plans the following morning in order to wait for the room I initially booked. I moved the next day to the room I requested, however there was still a few problems. I did a walk though with the host but later found a few towels with hair. By this point I was so over it that I didn't mention it right away. Later, the supervisor mentioned she would speak with me "personally" about my experience. That never happened, I had to follow up her. It's now almost a month later, still waiting to be compensated for the multiple inconveniences.
