2/10 Terrible
Greg
Travelled with partner
13 Nov 2023
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately I only have limited text here. Otherwise, I would attach photos. The property was filthy, mouldy (which I didn't realise until later when reviewing the photos as I hadn't gotten past the smell), stank of urine, and was not fit for human habitation. We had to book a hotel and stay there instead.
Additionally, Expedia's only response was to "advocate" for me and request a refund from the property owner. They were either unable, or unwilling, to hold the owner accountable and certainly unwilling to take accountability themselves and provide a refund. Expedia have offered me a discount on my next booking. My response was as follows:
"Hi,
To be absolutely clear, I did NOT ask you to reach out to the property owner. I agreed to your agent's request to follow process to contact the owner BUT that a process of holding the owner accountable is required.
The place was not as advertised, dirty, stank with a urine smell, and was not fit for human habitation. We had to make a last minute booking at a hotel.
Unfortunately, we can no longer have confidence in Expedia's offerings. We unfortunately can be confident that issues will be resolved unsatisfactorily. There will be no future bookings by us."
I will never knowingly use either this owner's property(ies) or Expedia ever again.
Greg
Stayed 2 nights in Nov 2023