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"Excellent service "

"Booked a lake view room. Lobby and view from the bedroom were fantastic. Visited the spa and the spa was fabulous, very good massage. Downside was the bedroom was a bit runned-down and felt like staying at a hostel rather than a five star hotel. The sound of the doors slamming from the other rooms disturbed the comfort of the sleep during the night."

"Location is great. Staff are polite and nice."

"Our party of 20pax arrived at 10pm to checkin and the hotel staff took note of a request I made earlier in terms of room arrangements - connecting rooms, rooms on the same floor, etc. Excellent and extremely helpful front desk staff. "

"Incredible great view unique hotel"

"杭州柏悅酒店無論在硬件及軟件方面都非常出色，連歡迎水果的草莓都很高質，職員有禮專業，服務周到令我們有賓至如歸的感覺。我們對此次入住非常滿意，期待不久將來可以再次入住。"