"It is good hotel but a little far from London. Little challenging to navigate the buses and trains to get to London. But the hotel itself was good. Staff was very friendly and helpful. Except the distance from London, I would recommend it!"
"Our experience with this property was unacceptable from the start. When we arrived, the host had lost our reservation—we had to call them just to gain access. Once inside, we found the house in a filthy and unsafe state. A full bag of garbage sat on the kitchen floor, a dirty mattress leaned against the house, and a bottle full of cigarette butts was outside.
The cleaner admitted, “Oh, I forgot to clean,” swapped out some sheets, and left. But the space remained unsanitary—greasy dishes, dusty...
"Der Internetzugang war schwach und so gut wie nicht vorhanden. Es war nicht möglich, Dateien zu versenden oder Online-Recherchen anzustellen. Wer das WiFi beruflich nutzen will, sollte sich vorher vergewissern, ob hier Verbesserungen vorgenommen wurden.
In der zugehörigen Parkgarage gab es erhebliche Probleme. Der Automat gab auch bei mehreren Versuchen kein Ticket heraus und zeigte auch nicht an, ob die Zahlung angekommen war. Der am Automat angegebene QR-Kode führte nur zu einer Seite, von der...
"We did not end up staying at our original booked property, as the day before our arrival the host informed us of an upgrade to another property. The new property was beyond our expectations. Closer to LCY (8 minutes drive), grocery, shops, restaurant and public transport (within 5 minute walk). The host arrived early, was friendly and will informed about the area and getting around and places to visit, he also answered all our questions. The new property and everything as the original plus added...
"Was handled by Sarah and she was amazing, made us feel very comfortable. Very professional and welcoming. They had limited parking spaces but we were lucky to find one on site. Room and bathroom was clean, comfortable and not bad for the price. I do think they could do with new bedding and carpets, they do look old. In their emails they state free breakfast subject to availability which i thought was misleading as they had told us we had to pay £7 extra for breakfast. Regardless was not bad "
"It had a very enjoyable stay at the Cranbrook hotel, the staff are so welcoming and kind and its such a cosy vibe, generally a comforting experience 😊 "
