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Reviews of Arashiyama Benkei

4 out of 5
Arashiyama Benkei
34 Susukinobanba-cho Saga-tenryuji, Ukyo-ku, Kyoto, Kyoto

Reviews

9.6

Exceptional

Rating 10 - Excellent. 140 out of 179 reviews" "
Rating 8 - Good. 32 out of 179 reviews" "
Rating 6 - Okay. 5 out of 179 reviews" "
Rating 4 - Poor. 2 out of 179 reviews" "
Rating 2 - Terrible. 0 out of 179 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic traditional experience. Made me feel very comfortable experiencing traditional hospitality. Was able to take advantage of a private Onsen.
Stayed 1 night in Jan 2020

6/10 Okay

CS

Travelled with family
Liked: Cleanliness, staff & service
Great location and views. Restaurant is incredible. Property is feeling a little aged, needs some serious refreshing. Concierge service was mixed.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an older building which could have used some updating. All the same it was well maintained and the staff were phenomenal. We took the kaiseki dinner in the evening and it was IMMACULATE. Same goes for the Japanese style breakfast in the morning. I wasn’t allowed to use the public baths as I have visible tattoos but the private bath was adequate. They use a small amount of chlorine in the water which I wasn’t expecting but I suppose it makes sense. If you’re looking for a traditional style ryokan look no further. A lot of places tout themselves as “international” ryokans to foreigners and they’re just regular hotels with a bathtub - don’t be fooled. The high price is worth the night for the experience.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautifully and perfectly located property and the food was excellent too
Stayed 2 nights in Nov 2019

10/10 Excellent

Susan, Sacramento, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nine course, two hour dinner in a private room was amazing! The location was exceptional as well—close to the bamboo forest, temples, and Monkey Park. A great coffee shop on the corner (ryokan only serves tea!) A fabulous experience. Highly recommend.
Stayed 1 night in Oct 2019

10/10 Excellent

Ms.Wang, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were travelling with a 3 month old baby and appreciated the excellent service from the staff to accommodate our requests. Great location with scenic views from our room.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here was amazing. The fantastic staff make you feel welcome from the moment you step in the door and ensure you are well looked after throughout the stay. The onsen was great and kept in very good condition.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Kuan hsun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very wonderful for the quality of service
Overall, hotel was so good for my family to stay With. I would like to choice this hotel again:)
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Yeung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience! Will come back again
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Great food! Great people! Great!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, traditional Japanese experience, beautiful view, hot spring in the room and staff is just great.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Ryokan, loved the atmosphere, loved the ambience, loved the staff friendliness, loved the dinner menu - but will stay away from seafood for a while after this as we had an extensive seafood menu which was excellent, but we over-indulged
Stayed 1 night in Jul 2019

10/10 Excellent

SCJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough good things about this place. Everything from the service, food, ambiance is exceptional. The staff go above and beyond to meet your needs. I hope I will be fortunate enough to have the opportunity to come back someday. Truly the highlight of my family’s recent trip to Japan.
Stayed 2 nights in Jun 2019

10/10 Excellent

McArthur, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful setting along the river (try and get river view), with very attentive staff. We only had breakfast which was very nicely presented, and both Japanese and Western were excellent. One slight drawback is that there is essentially nothing open outside the Ryokan after 6pm. No restaurants and very few shops, so plan to eat early. There is a train stop very convenient.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very personable and polite staff. Beautiful river view from room. We got the large room. The beds were comfortable. Room was always clean. The food was great. This is a real traditional ryokan experience. Great part of Kyoto. Close to monkey park, shops and restaurants.
Stayed 3 nights in May 2019

10/10 Excellent

M.L.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at this lovely ryokan. The staff were welcoming and accommodating. I had a lovely, memorable, and relaxing experience here during my one-night stay. Thank you!
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Leo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Without a doubt, this ryokan was a highlight of our two-week trip. Immaculate, traditional, with an unimaginable attaention to every detail. Real experience of traditional luxory.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was beyond amazing, the food they serve was unique and amazing. I took my mother on her first trip to Japan and she was so happy to stay here.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and meals were excellent. The view from our room was amazing, too. We were very happy with our stay here. Would have liked coffee that we could make in the room early since the kitchen does not open until 7 :)
Stayed 2 nights in Apr 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Japanese experience
We stayed two nights in the room with the private onsen and massage chair. The staff was so amazingly attentive to our every need and accommodated our request for an in-room dinner to celebrate our anniversary. They even gifted us a set of tea cups to celebrate. The onsen was amazing to have in the room and the room had a peaceful and quiet view of the riverfront. The traditional Japanese breakfast experience in the provided socks, pajamas and robes was also a must-do. The floor beds were not a problem and quite comfortable and the staff was very quick to set up and take down the room each morning and night in a way that did not disturb your day. The location is in walking distance to the bamboo forest and other nearby tourist sites but far enough away from the crowds. We recommend staying here if you want a truly relaxing and traditional Japanese experience that is convenient to the sites and shopping/eats in the area.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not terrible, not great.
Room was nice and people were friendly. I was expecting a little more in the way of service and quality of food. Getting charged for a bottle of beer from the mini fridge feels excessive on a $900 a night room that we had access to from 6pm-10am
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and services are excellent. Friendly staff. Good view for breakfast and dinning area.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ryokan with super nice staffs and service. Im not a public bath person but their hot spring water made my skin silky.
Stayed 1 night in Feb 2019

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Por, Bangkok. Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location Premium accommodation Luxury sense of service Very nice breakfast and dinner Kid friendly Shuttle bus pick up service
Stayed 1 night in Nov 2018

10/10 Excellent

Lap Tak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ryokan by the river
It was Arashiyama in the maple season, so every hotel was full and fortunately there was one suite available. The suite was huge with a lot of amenities, and a half-open hot water bath. Service was perfect, the staff was sensitive and very helpful, and fluent in English. We did not try the kaiseki dinner but I believed it would be good. The breakfast was generous in portion and decent looking as expected. The only drawback is that one had to struggle between going out or spending more time in this comfortable ryokan. Highly recommended and hoped to come back again in the sakura season!
Stayed 1 night in Nov 2018

10/10 Excellent

Amazingryokan!, Arishiyama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A five star experience —From the minute you walk in, to the minute they bow as you walk down the street at the end of your trip, this is an amazing ryokan experience! It was even my birthday and my son’s birthday and they gave us a birthday present and a beautiful homemade birthday cake! This was the biggest treat during our three week trip in Japan.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a magical stay in this hotel. The staff was very friendly and helpful. The room and area is perfect. We booked it last minute and was sad to leave. I really recommend this hotel.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Expecting better quality at this price. Room is not up to standard.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic authentic experience
Fantastic authentic experience in a beautiful spot Easily accessible from Kyoto by train
Stayed 1 night in Sep 2018

8/10 Good

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Everything was great. Close to everything. Staff was wonderful.
Stayed 1 night in Aug 2018

10/10 Excellent

Tracy, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved everything about our stay!! Our private onsen was wonderful! The food was delicious! They made us feel like royalty!!
Stayed 2 nights in Jul 2018

10/10 Excellent

Maria Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 1 night in Jul 2018

10/10 Excellent

Yan Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Diane, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The traditional Japanese experience was wonderful. The hotel was spotless and quiet and the location on the river is perfect. Excellent staff as well. The food was delicious and beautifully prepared.
Stayed 2 nights in Jun 2018

10/10 Excellent

jac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
It is so near to the attractions. The place is fantastic, the kaiseiki dinner was excellent n the breakfast too. The view from the breakfast room was really astonishing
Stayed 1 night in May 2018

10/10 Excellent

Elsie, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great service.
The staff were very welcoming, we called to inform the reception to have the driver to come over to the station to pick us up and when we reached the hotel, the staff already open the umbrella (it was raining when we arrived) and wants to shelter us into the benkei. We reached slightly early and they allowed us to check-in to our ryokan early. The room was very clean and we were even served a welcome drink and mini snack. They guided us on how to go and visit the nearby attractions when we wanted to head out. In the morning, the staff came to our room to get us for breakfast on the preferred timing, shoes was even set ready for us! We are very pleased with our stay here! Very highly recommended. Only complain is that you need to call only on the day of stay for the driver pick up when you are already at the station. We didnt have a simcard that can make a call and the station staff wouldnt help us to call so this part is really annoying. Alternatively, you may walk for about 20mins to the benkei with your luggages if you do not mind. Roads there are small and narrow, watch out for cars!
Stayed 1 night in May 2018

10/10 Excellent

Brian, Portland,Or.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Outside of our usual budget but the staff was gracious and friendly.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort