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The staff were amazing. The stay was for a special birthday treat, and it certainly was a treat. The hotel is in a wonderful location and the rooms are spacious and beautifully furnished. Plenty of parking

We had a wonderful stay in this quiet cul-de-sac boutique hotel. The hotel is beautifully designed and the common areas are wonderfully homey in a grand home kind of way. The service is outstanding, with a handwritten note welcoming you into the room. And we loved the library...Our only disappointment was how small the well-appointed room was - even for London standards -- definitely single file walking round the bed; the bathroom was nearly as big as the room and contained every comfort known...

This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

Good

Honestly I have stayed in a lot of hotels around the world this hotel is just something else from the extremely friendly staff to the amazing hotel decor the comfy beds. I have 0 complaints. Make sure you give it a try you will not be disappointed!!

Friendly & warm welcome - first class service - very clean throughout, comfortable beds and quiet for such a central Mayfair position.

The staff are so welcoming and the property is amazing. The garden is lovely and the room was very clean. Breakfast was excellent. Special shoutout for Moamen who was very helpful and welcoming to us. Thank you

Beautiful place.. amazing staff and beautiful piano bar too boot!

Beautiful hotel ...1 of the best breakfasts

A beautiful building, very tastefully decorated and furnished, staff could not do enough for us. Would definitely recommend.

Great staff. We mentined it was our anniversary on arrival at 1am (in passing) and next day returned to find a free bottle of champagne and signed card. A really nice touch. Staff were really helpful and friendly and hotel was really great quality. A fantastic place.

Charming hotel, attentive service, very comfortable room and bed. Would stay there again and would definitely recommend

Excellent stay in central London.

First impression of the hotel was not great as the lobby and lift are very small. However I am happy with the room and found the staff extremely helpful generally. It’s great to hear the staff telling American tourists about the history of royalty :)

Greaqt room and good service with excellent staff

After spending 3 nights in a 4.4 Expedia rated hotel in Kensington where we greeted with unchanged bed sheets, stained matresses, and more, we left and went to the Andaz. Here, you can shower well, the beds are immaculate and there is a tube station right next to the hotel. This is definetively where we will stay next time. Thank you, Andaz!

Great hotel stay, couldn’t fault anything about this hotel. Great selection at breakfast. Rooms cleaned everyday, good standard of housekeeping. Aldgate/Tower Hill tube stations only 5 mins walk.