โรงแรมนี้ตั้งอยู่ในบริเวณตัวเมืองพลายาเดลคาร์เมน สามารถเดินไปกินตา เวนิดา, หาด Playa del Carmen Main และหาด Mamitas ได้ใน 15 นาที ส่วนหาดปลายาการ์ และท่าเรือ Playa del Carmen อยู่ห่างจากโรงแรมไปไม่เกิน 2 กม.
The building is modern and nice but seems like it has not been very well-maintained and the cleaning is not well-done. At first glance it looks clean, but on closer inspection you will notice many areas are dirty or stained - scuffs/stains on the walls, stains on towels and sheets, hair/debris in places where it easily could have been vacuumed. In my room I noticed there was water damage coming in on the bathroom ceiling from the unit above and all over the walls I saw stains and scuffs. Also, when I arrived at my room the safe door was open but stuck in the “lock” position so I couldn’t close it to program my password and use it (a stupid move from the previous guest, but should have been fixed before I got there). I told the front desk, who said maintenance would come the next day. No one came during my three-night stay, which was annoying. Also, there are no pool cues and balls to use the pool table. Also, the staff at the front desk weren’t explicitly rude, but I had the sense while talking to them that simple inquires were an unwelcome inconvenience. My room’s door was also not well soundproofed.
The area is reasonably quiet and close to fifth ave and great restaurants. The pool on the roof is nice, especially with the current sargassum situation at the beach.
This place is decent and has the potential to be great with proper cleaning, maintenance, attention to detail, and better customer service. However, the “10/10” reviews from other guests are a bit too generous.
Alexander
เข้าพัก 3 คืน, มิถุนายน 2025
10/10
Ana was really helpful when a power outage hit the area. Ana went above and beyond.
Staff was extremely accommodating and friendly. Would and will stay at this hotel again.
Reginald
เข้าพัก 8 คืน, มิถุนายน 2025
6/10
Nice place too bad the noise around .. yoga place right under my balcony.. lots of noise early in the morning .. and rooms beside the hallways even more noise.. walls very thing.. but overall nice place
Alberto
เข้าพัก 4 คืน, มิถุนายน 2025
10/10
It was a good experience
Elaine
เข้าพัก 1 คืน, มิถุนายน 2025
4/10
The property itself was maintained well and had the potential ti be what we needed. The area was great because it was walkable distance to many businesses and restaurants. We ran into issues at this property because we were counting on having running hot water, but our room was missing a water heater. With my toddler this became a grave inconvenience because it became extremely difficult and uncomfortable to bathe. We informed the front desk and maintenance team but nothing was done to get a water heater for our room. We followed up countless times and nothing was done and the concierge basically told us to file a complaint via Expedia as nothing would be done on their end. The walls and doors seem to be paper thin as we could hear everything on our floor as if it were happening in our room which was bothersome at night when we were trying to sleep. Across the hall we had a domestic dispute occur and I had to call for help as our neighbors were slamming doors and yelling which made it impossible to sleep. They were quick to out that to an end which was helpful. Had it not been for the water heater issue I think I eould have given this property a better review, but their lack of attention to my issue made it an unpleasant experience.
Abigail
เข้าพัก 7 คืน, มิถุนายน 2025
10/10
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Edgar Ivan Macayo
เข้าพัก 4 คืน, มิถุนายน 2025
10/10
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Claudia
เข้าพัก 2 คืน, มิถุนายน 2025
10/10
Excelente lugar, la ubicación es muy buena, la habitación está padre, me encantó, lo recomiendo totalmente
Eugenio
เข้าพัก 1 คืน, มิถุนายน 2025
8/10
me gusta el hotel , pero los empleados NO RESPETAN a los huspedes , Gritando por los pasillos desde las 5 am cuando uno lo que quiere es descanzar .super rudo !!!!!!!!!
The hotel is fine but some employess yell at 5 AM no respecting the guests and waking them up , when all they want is to rest !!!!! they need to Fix that !!!!!!
Yaritza
เข้าพัก 2 คืน, มิถุนายน 2025
10/10
Uziel
เข้าพัก 1 คืน, เมษายน 2025
10/10
Muy bonita la propiedad, muy cómoda, cercana a muchas tiendas y comercios, la alberca excelente, muy buena para descansar, puedes ingresar alimentos
Hector
เข้าพัก 3 คืน, มิถุนายน 2025
10/10
Nice hotel
Gerardo
เข้าพัก 7 คืน, มิถุนายน 2025
10/10
👍
Yaritza
เข้าพัก 2 คืน, มิถุนายน 2025
10/10
Nos quedamos en temporada de zargazo y sin duda la alberca nos ayudó mucho para sentir que estábamos de vacaciones, me encantó el lugar, sin duda regresamos
Leslie Vianey Macedo
เข้าพัก 4 คืน, พฤษภาคม 2025
2/10
No había agua en el servicio sanitario tenia que estar poniendo agua con una cubeta eso estuvo muy mal lo demás está bien
Lidia
เข้าพัก 1 คืน, มิถุนายน 2025
10/10
Cómodo, muy bien ubicado, grandes espacios, gran precio, me encantó !
Edgar Javier
เข้าพัก 3 คืน, มิถุนายน 2025
10/10
Had a great stay at this centrally located, secure property which provided easy access to the beach, shopping, ADO station, etc. Did many extensions resulting in a 3 week stay. The apt was comfortable and had a nice balcony. the kitchenette came in quite handy for preparing meals and making tropical fruit smoothies. The only negative was the low water pressure in the shower. Barely used it, but the roof garden with pools, hot tub, etc was an awesome amenity. Maybe a little
Elaine
เข้าพัก 5 คืน, มิถุนายน 2025
4/10
El hotel está bonito pero le hace falta mantenimiento en pintura. La presión del agua está horrible y el baño se ve descuidado. El servicio fue bueno y siempre resolvían. El aire del cuarto está super bueno para el calor que hace en la ciudad.
Juliana
เข้าพัก 5 คืน, มิถุนายน 2025
10/10
The staff was amazing helping me find my way around and Juan Carlos is excellent at his job. He made the stay awesome.
Lisseth Veronica
เข้าพัก 3 คืน, มีนาคม 2025
10/10
Exellent
Yaritza
เข้าพัก 2 คืน, มิถุนายน 2025
10/10
Está limpia y la gente no me trató mal
Irma Esther
เข้าพัก 1 คืน, มิถุนายน 2025
10/10
Excelente servicio por parte de todo el personal de recepción muy amables y atentos en todo momento . El personal de limpieza excelente todos los días nos dejó la habitación como el primer día Super recomendado buena ubicación y muy seguro , la alberca súper Nice .
Samuel
เข้าพัก 2 คืน, มิถุนายน 2025
10/10
the place is nice , the only thing when you are trying to rest ,employees talk or yell infront of your door , even though your door has a sign that saiy do not disturb...
other than that The staff is great