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"Mixed experience due to inconsistent staff service I booked this hotel in a rush, which led to a rather mixed experience. On the positive side, when I had heavy luggage upon arrival, a female staff member kindly and helpfully explained where to find the luggage cart. However, a male staff member standing nearby just stared blankly without offering any assistance. Later, due to a change in my travel plans, I wanted to extend my stay, but the hotel was completely sold out. We had no choice but...

"Excellent hotel. Easy check in with friendly staff. Breakfast buffet with many choices. Spacious quiet room with comfortable bed. Good hot water and pressure. Nice and clean. Plenty of restaurants nearby. Big shopping mall complex within few minutes walking. Nice big park and river walk just outside hotel. Stayed many times before and will stay again."

"The location was fantastic unlike I expected. I always stayed at Lotte City Hotel Gimpo Airport but Lotte City Hotel Guro is much better in terms of the eatery places and other facilities. The parking was also very convenient. I was surprised that there were so many foreigners because Guro is not the tourist place."

"Everything was good"

"I stayed at this hotel for two nights, and found it very good, especially very good breakfast and rather modest but still usefully stocked gym. The hotel is located at the very southern edge of Seoul, slightly remote place but easy access to the hearth of Gangnam via a metro (within 10-min ride). The access from the ICN airport may need multiple transits and take long time. The room is clean but you can hear some audible noise from adjacent rooms -- which I found only one downside of this...

"Ideal location, helpful staff, comfortable room."

"Very good location"

"Fantastic hotel, extremely clean and staff were very helpful and friendly. A bit far from the center of Seoul but worth it for the quality stay at the hotel."

"Good location near Gangnam shopping area. Spacious room but old. Friendly staff."

"Near Gimpo satation"

"Central location and great housekeeping staff."