2/10 แย่มาก
Kimberly
เดินทางกับคู่รัก
29 ก.ค. 2025
ไม่ชื่นชอบ: พนักงานและบริการ
A warning for travelers. The hotel owner tried to pull a bait and switch scam on us when we arrive to check-in. Initially, he claimed our room was given to another person. We had booked it over a month before arrival. He proceeded to take our luggage down the street to a second building named the Hoang Hotel, which can not be found on any booking site or Google Maps. We clearly told them we refused to stay with them and requested a full refund. They refused, so we did call the police who came pretty quickly. The police officer confirmed the hotel was in breach of contract and told them to refund us. The hotel owner called his wife to deal with the situation and they kept making excuses on why they could not give us our money. They blamed it on Expedia not paying them for a month and we would be gone by the time the money became available for a refund. We are conducting business in Vietnam, so we did give them the option to deliver the refund to our lawyer's office which they balked at doing. They also told the police officer that the room was given to a tired female traveler, so it was unavailable to us. The police officer saw through their lie. At which point, they changed their story again and said it was immediately available for us. It was late and we left to stay elsewhere. The next day we followed the police officers instruction and reported the hotel to the People's Committee and attended the local police station to make a report. The hotel is still being investigated.
Kimberly
เข้าพัก 3 คืน, มิถุนายน 2025