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"Bar and breakfast rooms were great..clean room..however we were given top floor room with four flights of stairs.. room too small for a double with very uneven floor.. Room was very hot window only opened six inches not much air coming in.fan provided was useless.. didn’t get much sleep as we were hot sticky and itratible..not going back.this was not in the heatwave.. the following weekend .."

"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"Even for 2 starts hotel is very bad"

"Everything was great 👍"

"Room was clean and comfortable. Staff were friendly and helpful"

"The building works currently taking place in the hotel destroyed the experience as was woken up in the early hours of the morning to banging and drilling. No advance warning was given to guests which I thought was incredibly frustrating."

"Excellent hotel spotlessly clean, beds & pillows very comfortable"

"Lovely hospitality, nice food, nice room and very friendly staff. It might be an idea to inform the chef that a poached egg is not served with a lot of water swilling round the toast, otherwise marvellous. Convenient location"

"Excellent value for money Very clean, tidy and comfortable Spacious room with outstanding views. Great breakfast and brilliant variety for breakfast Very good signage around the grounds and building."

"Excellent stay with an extremely friendly check in with a lovely lady called Joy on reception. Room was very spacious and quiet with a modern, clean bathroom and great shower pressure. Very comfortable bed. Plenty of free parking, nice restaurants and bars nearby as well as shopping. Will definitely stay here again when flying from Birmingham Airport."

"Grubby room. Bathroom was dirty. No air con. Bed comfy but definitely wouldn’t stay again."

"X"

"The receptionist and staff was really helpful and kind. Proactive and supportive"

"Large, barrier controlled, free car park directly in front of hotel. Pleasant receptionist but needed to manually complete check-in form (I imagine that they should have this from the online booking)?"

"It is beautiful!"

"I always love visiting The Copthorne Hotel. The location is beautiful and the staff are helpful. The beds are very comfortable"

"Basic but clean room good free parking friendly good breakfast "