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"Very comfortable Good location Great staff Enjoyed our stay"

"It is being refurbished., so a few problems. Room was clean, towels spotless.plenty of parking spaces. Staff including cleaner's couldn't do enough for us, they were excellent. We have stayed there before and will again."

"Everything was good"

"Room a little hot, difficult to sleep but it was more than made up for by the great staff, excellent breakfast and great views from the beer garden"

"Massive family room with everything you'd require. Staff were excellent and so pleasant. Didn't want to leave so stayed another night!"

"Good room and great shower. Breakfast was great and meal in restaurant nice "

"Where do I start! We stayed here 4 years ago and it was marvellous.it was thriving ,busy, Bustling . This time when we arrived we was told check in your car else you’ll get a fine ( great fair enough.) Then sign in and il take a card off you just in case your room gets trashed! Wow! We’re in our 60’s definitely not rock stars, id rather watch telly than chuck it out of the window! The chap then said it’s so busy here because of the bank holiday ( Monday) that the dining room may not have space...

"Clean room, good facilities such as smart tv, iron & board, hairdryer, tea & coffee making facilities etc. Nice shower. Lovely restaurant which also does a good breakfast. Friendly staff everywhere. Easy & ample safe parking accessed via a long driveway."

"I want my money back the stay was horrific. Children screaming running shouting and parents shouting for hrs till 1/2am all around node and outside the hotel. Had to Stay in premier inn hotel n shirley sleep has ill and shattered. should have been in dorset Woking did send emails"

"X"

"Just a 1 night stay for us so didn’t use any facilities. Room was excellent, very clean and comfortable, staff very friendly and helpful. Complimentary car parking at weekends was a bonus as we’ve been ripped off at some hotels. Would definitely use again and recommend "

"Nice hotel friendly staff"

"Parking was good no comment on the bars as we didn't use it"

"Speedy check-in, room as described, parking simple, safe and onsite"

"The staff were attentive and helpful, even helping us with our luggage when we checked in past midnight. Thank you! However, the property is need of some TLC and maintenance. Room sizing varies greatly even in the same category of room (a group of us stayed with 3 separate bookings so we know), the phones never worked even to speak to reception (even when we called from our mobiles no one ever answered over 2 days) and the hotel is like a warren with rooms on the same floor spread out across...

"Excellent location for use at the BP Pulse, walking distance from Birmingham International train station and BP Pulse venue. Hotel was clean and what we needed for our night. We had breakfast which was a choice off full english or continental, good choice of breakfast. Overall, i would definitely return to this hotel if I am to visit the BP Pulse in the future. Excellent location."

"There were lots of positives. Staff great and the room was big. However, I got bed bug bites which was disappointing and I didn’t get a response from the hotel when I raised it"

"Great location for the airport. Good sized, comfortable rooms"

"Breakfast was excellent with a wide variety of diffent options. A bit disappointed that there werent soft drinks available on tap only in bottles or cans and they were a bit pricey at £2.75 for a small 200ml bottle of Pepsi. Limited choice of menu for evening meal and again a bit pricey but very nice. The rooms were excellent, comfortable and easily accessible. The staff were fabulous and very polite and friendly!"