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"Self check-in was a bit confusing, but assistance was on.hand to help. Reception was air-conditioned, but the rooms aren't, a clear disadvantage on what was one of the hottest days of the year. A fan was available in the room, to move the warm air about. Breakfast was good, though no cereal to accompany fruit and yoghurt."

"All of the staff were extremely pleasant and helpful. Very clean and quiet. Breakfast hot and cold buffet (extra) was excellent. Gluten-free options available. "

"Another fantastic stay at Moat House for my parents, who simply won't stay anywhere else when they're visiting the area! The whole team were phenomenal from start to finish. Apologies that we didn't manage to get everyone's names, but Hannah on reception was amazing at check-in, and Kirsty was excellent at check-out. The bar, restaurant and food service teams were all incredibly friendly and welcoming, making guests feel genuinely valued throughout their stay. A special mention also to the...

"The bathrooms were a little tired and could do with a freshen up but I’m being picky. We had a great stay as usual and will definitely be back."

"A very cosy & modern hotel in a quiet & secure location with the loveliest yet professional staff. Spent a night during the work trip, was a perfect place to unwind despite being on the warmest day of the year! Food from the Bistro was very good & the breakfast was Excellent with a wide range of quality choices. Highly recommend for work trip as well as short getaway. Will definitely visit for latter next time!"

"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"Hotel fine. No air conditioning in any of the bedrooms. Just happened to be extremely hot in June 2026"

"Late check in was handy, I arrived about 11pm as was the bar staying open until 2 am!! Air con was v.noisy so was left with choice of being boiling (with AC off), not being able to sleep because of noise, or opening the windows and listening to M5. I choose the second option."

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"The hotel has certainly gone downhill and rooms feel like they need a really good clean or refit. Carpets in both the communal areas and in the rooms are stained. Mattress was like a brick and towels like cardboard. Queues at the bar and sullen bar staff. Have stayed a few times pre and post flights but won't return again."

"Lovely hospitality, nice food, nice room and very friendly staff. It might be an idea to inform the chef that a poached egg is not served with a lot of water swilling round the toast, otherwise marvellous. Convenient location"

"Excellent value for money Very clean, tidy and comfortable Spacious room with outstanding views. Great breakfast and brilliant variety for breakfast Very good signage around the grounds and building."

"Very nice room with great option for a sofa bed. Good menu at the restaurant, and extremely helpful staff. Very clean facilities. A very lovely place to stay."

"Great hotel rooms spacious and staff pleasant and helpful. Wonderfully maintained grounds!"