Search Hotels Near Gateway Shopping Center, Jacksonville

"Great."

"Staff and updates done to the property"

"see it believe it .place very terrible dirty and smelled and noisy outside ."

"We love staying at Tru by Hilton and use them regularly when traveling between states. The rooms are consistently clean, the atmosphere is welcoming, and everything feels easy and comfortable after a long day on the road. It’s especially great for families with small children. Always a reliable stop for us 💙"

"Nice staff"

"Room was clean. Staff were professional and nice. Breakfast was really good. Nice hotel, would stay there again."

"Clean room. Easy parking. Friendly and welcoming staff. "

"First, at checkin there was no one at checkin to give me my room key. It was a wait . I waited for a total of 3hours it was unbelievably the computer was down. So, I had to take a picture.Three pictures, front and two ,two sides. I asked why the picures and I was told this is what we have to do for checkin and their were no keys. You had to be let in by the the personal at the front decks. Their was know one to help me. Wwhen the first person showed up she tried to help but her keys did not work. This worker had to call someone else for to come and help. The next person, help me with checkin. And when I was showed to my room the. Person called to ask if her key would "

"I thought it was closed... like the property next door. Bad area. Very dated facility, toilet rocked, paint was old, poor lighting in and out. I could see through the towels they handed me when I checked in. The tiny shampoo packet was dried up so I used the tiniest piece of soap I've ever seen. There was a $20 cash deposit on the room- for what I don't know- that I got back on check out."