โรงแรมใกล้ศูนย์การค้าเกตเวย์, Jacksonville

"Room was clean. Staff were professional and nice. Breakfast was really good. Nice hotel, would stay there again."

"There wasn’t a lot of hot food for breakfast.. the staff at night had her head down when we went to check in. She had to be woken up to check us in. The room smelt like cigarettes even though it should have been non-smoking. Tile broken in the elevator. And the room had water damage in the bathroom. Maintenance definitely not kept up. "

"Clean room. Easy parking. Friendly and welcoming staff. "

"Staff and updates done to the property"

"What breakfast, and parking lot was safe. "

"It was a great experience for my children and I bc this house was / used to be my family home…. My great grandparents home where my grandfather and other family members grew up and we had lots of family holidays!! It was wonderful to share that with my own children! Thank you!!"

"First, at checkin there was no one at checkin to give me my room key. It was a wait . I waited for a total of 3hours it was unbelievably the computer was down. So, I had to take a picture.Three pictures, front and two ,two sides. I asked why the picures and I was told this is what we have to do for checkin and their were no keys. You had to be let in by the the personal at the front decks. Their was know one to help me. Wwhen the first person showed up she tried to help but her keys did not...

"The room had roaches and the heater did not work no trash can "

"We love staying at Tru by Hilton and use them regularly when traveling between states. The rooms are consistently clean, the atmosphere is welcoming, and everything feels easy and comfortable after a long day on the road. It’s especially great for families with small children. Always a reliable stop for us 💙"

"Close to airport and nice modern facility."

"Amazing location with an incredibly charming and romantic feel. I highly recommend as the vibes are good and the breakfast is great."

"The hotel needs some major updates in carpeting, fixtures, and more. Much less than was expected by the cost of the room."

"Great."

"It’s in a rough neighborhood. Homeless people asking you for cigarettes as you get out of the car. Also a few for parking is added on at time of arrival that isn’t advertised or the $100 deposit either."

"The hotel is going through some upgrades, but I don't believe they have completed the work. The rooms have been upgraded, however I am not terribly impressed. Good size rooms, but too stark and sterile. Scale of furniture is off for size of room. They could also use some area rugs to warm up the otherwise sterile feeling. Looks like it was designed on a dime. Staff was polite and helpful. I had prepaid my room but they charged me twice and held $700 on my debit card for over 5 days which...

"Yes very comfortable and breakfast was great "

"Fine "

"Rooms are nice. Friendly staff. 3 am fire alarm was not good."

"A/C more than adequate. Large bathrooms. Lux beds, bedding. Renovations in progress! Staff are the best hosts and hostesses."