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"The staff was very courteous and helpful."

"No complaints room was clean"

"I am a non smoker but one would believe I was if you were to walk in my room. My room was reeked of weed. I endured two nights of that! When I told front desk, the guy there said he couldn't smell anything but it might be cigarettes. Either way it was most uncomfortable. Room.never got cleaned linens were never changed, and I was there for four nights!"

"Place was immaculate but what really made ourstay special was tbe staff....Melissa is a gem !!! As is Jimmy. Thanks for making us so welcomed."

"The room was clean, the staff was very helpful and accommodating and I was actually surprised at the quality of breakfast! I thought it would just be a basic continental but it was buffet style options. Also, coffee and tea are available 24/7 and that was a really nice treat."

"Liked everything."

"This hotel definitely needs an update and the buffet for 22 is the same as you get at Residence Inn for free"

"My flight was delayed late at night and this hotel was near by with shuttle service. I called to inquire about how to use the shuttle service and the front desk promptly sent a shuttle to pick me up. Being so late I didn’t get to use all the services they had available but it was a comfortable place to sleep for the night."

"This hotel looked and smelt clean! Breakfast was very enjoyable, and the accessible room was very spacious. They were even very nice and welcoming to my service dog that they had a welcome bag for. The beds were even pretty comfortable. We’ll stay again."

"This Hyatt has been my go to since my daughter committed to a nearby college. I had planned to use it during my stays when visiting, but on my most current stay, a housekeeper was going door to door at 8am knocking until doors were answered to tell us when checkout was. Both myself and the room across from me were very confused as to why this was happening. The housekeeper seemed to not care at all that she was waking people up. Disappointed as I have always loved my stay here."

"The staff was very helpful and the room cllean"

"I recently stayed at the Tru by Hilton Jacksonville South Mandarin for a 2-day trip, and while there were a few positives, a major sanitation failure completely ruined the experience. To be fair, the customer service was genuinely good. The staff was polite, and the common areas of the hotel were kept very clean and presentable. Unfortunately, that is where the positives end. First, the breakfast was arguably the worst quality I have ever seen at any hotel—it was simply unacceptable. The most...

"All good"

"Nice"

"The staff was very friendly and accommodating. The room was as stated."

"Recent stay for two nights in a studio room with two adults & three children while visiting an ailing family member. Our stay started off poorly when we pulled back the sheets on both beds the first night and found brown stains on the bedding. We notified the front desk immediately and were moved to another room. While appreciated the room change, packing up and relocating at night with three children was far from ideal. Night 2, after an emotionally draining day, we return to find the toilet in...

"The room and the property itself was good. It was clean and maintained. The only downfall or complaint was for my wife who thought that the exterior door where everybody seemed to be smoking, was covered in nicotine stains on the door handle and on the glass, she let the front desk know, and they said they would handle it. Otherwise it’s an older facility, but I would go there again and stay food was close by and it was fairly easy to get around choosing an app. . Otherwise it’s an older...

"Management is terrible, found a dirty wash cloth on the shower curtain pole, toilet water running all night , AC rattling all night, draw on night stand keeps opening. Manager not there until 9:30 am , I had an early checkout and left a message from front desk for manager to call back and he never called the customer back. I had to call him back 4 times but didn’t received any compensation for the above issues."

"The property was well maintained"