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"Loved old inn. Staff went over and above to be helpful,dog even had sausage gor breakfast. I found out no lift Expedia said couldn't ca cel without losing my money,when I told them this they said not a problem they would have returned it,again thanks for nothing Expedia. Staff so helpful and helped to get up to bed. Food was to die for had evening meal,lovely fresh cooked menu and breakfast again fabulous. Would recommend and would go again in spite of no lift!"

"The Staff were helpful, friendly, and professional. I loved the central location in the town. The dining was of an excellent standard. I am sure I will visit again in a few months."

"Quite old establishment. Unlucky day for me the Floors/carpet were not vacuumed that day, i could see and smell it. To make it worse the clean new linen was placed on those dirty floors by the cleaning staff who change out the linen - make beds in the morning. Explains the hairs i found on my freshly made bed."

"Rooms are clean have everything you need only down side the single duvets don’t fit the bed they’re way too small"

"Central, good facilities, free car parking lots of comfortable rest spaces and relaxing areas."

"Lovely friendly staff. A very nice dinner last night and breakfast this morning"

"Excellent stay as usual thanks Belinda"

"This is the third time I've stayed here and honestly every time it gets worse. The hotel is beautiful and the location convinient. But thats all.... I came down for breakfast at 9am (breakfast is surved until 10am) and there was barely anything left, no joices, no milk couple of slices of bread,no tea bags. And there was a table reserved for 20 people so they knew that they had a lot of people coming for breakfast still. I was sat down for 30 minutes at no point did they bring anything new...

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"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"Check in could be improved. Arrived to a busy pub with customers waiting for service at the bar and no designated check in desk. Several staff just walked past us with our bags and no one acknowledged we were trying to check in for several minutes. The room was okay but not as shown on our booking confirmation - it was an attic room with very steep stairs and a not very safe landing area outside the door. The bathroom had been shoehorned in under a sloping ceiling - there was no shower, just...

"A great place to stay for a weekend in Bewdley."

"A pleasantly quirky place, and the staff were incredibly lovely and helpful. Rooms were fresh and spotlessly clean. No noise from inside the hotel, and little from outside. Bar was good value. The cooked breakfast wasn't great, and I didn't feel particularly good value, but the continental breakfast was very good value and very tasty and fresh. Would happily stay again!"

"Food was very good, staff were very friendly and helpful "

"Bank House is a nice well maintained hotel with quality teas and coffees in the rooms."

"Comfortable "

"Good place to stay in Malvern area. Straight on the trail. Good rooms, nice staff, good breakfast."

"Decent hotel for one night, all we did was sleep here. Would have loved the shower to have a detachable shower head and also the fixed shower gel was nearly empty."