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"Beautiful hotel! The staff were super helpful and the facilities were perfect. The room was perfect and large. Very well maintained and clean. Personally I would have preferred a little amenities kit in the bathroom and I was slightly disappointed with the breakfast. With a buffet I expected more items on the menu and some of the pastry and hot food tasted quite stale which was disappointing considering the price. Overall, lovely hotel."

"This is the most deceptive marketing we have experienced on the Expedia app. The pictures of our room looked nothing like the dilapidated mess we were confronted with, including a peeling and rotting bath panel; excessive mold around the bath, ceiling and walls; a discolored mirror; carpet stains and a missing headboard. We would be happy to provide photos if requested."

"Super-friendly, but professional staff. Great location for the centre of Cardiff. Shower and bathroom facilities were great. It was a great price for such a spacious room and access to a swimming pool. Would definitely stay again."

"So close but quiet at night to city center castle , river and more and very close to train and bus station. Compact but efficient , would skip the breakfast as a Weatherspoon is across the street w better value. Engaged staff even threaded a needle for me to put on a button."

"When we got in it took over ten minutes to locate the desk clerk, the parking was under construction (no notice), there was no a/c in the room, one of the elevators was not working, the WiFi was not working as well. Horrific stay."

"Basic facilities but lovely staff"

"It’s a really lovely calm place to stay, we love the rooms & the views. The swimming pool is nice. Great breakfast!"

"Check in is at 3 pm and they will not allow early check in, even though I emailed the hotel and they said since we flew in over night that the front desk could accommodate that. Waited hours trying to stay awake in lobby. Never again"

"The front desk staff were amazing, so welcoming, friendly and helpful. Our kids were happy to see a play area directly inside the lobby too. The room was nice, and it was useful to have a water dispenser on every level. Breakfast was good, selection could have been better but it was perfectly fine for a great start. The pool and spa facilities were a nice touch with both a proper steam room and sauna. I advise to go earlier as it can get busy with families in the pool. Gym is well kitted...

"Upon arrival (slightly early) I was greeted by a lovely lady on reception; very helpful. Check-in was quick & efficient. Good sized room & very comfy bed. Compact but super-clean & functional bathroom, with a great powerful shower. High quality towels & linens throughout. Room amenities were of a high standard, plenty of hanging space for clothes, plus drawers for my bits. Spacious desk/workspace, with plenty of power outlets. After checking in, I enjoyed a superb meal in the restaurant,...

"Staff fantastic. Location convenient. Definitely value for money. Decor is funny because rooms are massive so it feels like they’re hard to fill. Shower wasn’t very cold, is only a negative because of the outrageous heat at the minute. Assume AC was broke because we got given fans"

"Wonderful 3 night stay in a deluxe room, food in BLOK was divine and we loved our time using the indoor pool, such a beautiful hotel, staff are a real credit to this place, especially Helen at breakfast time who helped us plan our days out."

"Our room was spotless, and I enjoyed the setting, but I was very disappointed when I wanted to use the pool and was asked to pay an extra £10 per person. How can a hotel guest be expected to pay to use the hotel's own pool? I have stayed in many hotels—in Scotland, Venice, Germany, Spain—and this is the first time I have ever experienced something like this. I found it to be in very poor taste and disrespectful to the guest!.On top of that, as a guest, you have to pay 24 pounds a day... I hope...

"Room was very clean and tidy, nice view, staff was really friendly, lovely staff on arrival, breakfast and the evening meal was lovely"

"ideal for the Cardiff parkrun, Sophia Gardens and rugby - plus the railway station"

"Excellent hotel and great location. Quiet and comfortable rooms. Really enjoyed the breakfast and the staff service was excellent. This is a great hotel!"

"Excellent hotel. Helpful staff and lovely quirky rooms."

"Super friendly staff, very quiet room despite facing train tracks, comfortable beds. All in all good value."