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"Dear Kesturi, I would like to express my sincere appreciation for your exceptional care and assistance when I was unwell on 7 Dec.Your attentiveness, warmth, and genuine concern brought me great comfort at a time when I truly needed it. Your professionalism and heartfelt service are a credit to the hotel, and I hope your General Manager will know how much your support meant to me. Staff like you make a world of difference to guests. Thank you once again, Kesturi. Your kindness will be...

"room is clean and staff very nice"

"Room ready before standard checkin timing, room is clean and well-maintained. location is good and mall is just beside "

"The stay was very pleasant. Staff were all very helpful and polite. The room was clean and well maintained. Overall a very good experience."

"Good hotel, close to checkpoint. Some items missing or broken in the room."

"I had a wonderful stay at this hotel. It’s incredibly family-friendly, and one of the best parts is the direct access to the water park right next door — super convenient and fun for kids. The staff were very friendly and attentive throughout our stay. I was pleasantly surprised when they added an extra bed to our king room without me even asking and at no additional charge. It really showed how thoughtful they are and how much they value their guests. Highly appreciate the attention to detail....

"Excellent"

"Excellent stay at Renaissance Hotel JB. Clean and spacious rooms, very comfortable bed, and friendly staff. Breakfast spread was great. Highly recommended."

"The place was clean and comfortable, and the view from the unit was pleasant. The location made it easy to get food and daily needs nearby. The host responded clearly and made the check-in process simple. Overall, my stay was smooth and enjoyable."

"Clean comfortable rooms. Efficient and friendly staff"

"Everything was great with Shama Suasana "

"Everything was very good "

"Exceptionnel !! The best in Desaru Coast. Thank you very much to all the staff. "

"Overall nice hotel. "