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"The pool area for kids and for the adults was really nice super safe for the little ones the WiFi however especially by the kids pools was very bad."

"I don’t like the gym dust everywhere and no clean hands towels."

"We had the best time . Clean quiet and nice place nice staff"

"Loved the ocean view and value of the stay. We left a large amount of money behind after leaving and they found it right away and made arrangements to send it back to us. The room was a corner unit with a perfect view of the ocean. Would highly recommend."

"We were greatly disappointed in the overall condition of the 2 bedroom suite on this property. The following reasons: 1. Our room was 7030, a very long walk having to pass 29 rooms before reaching our room from the elevator. Staircases were not easily visible - in case of fire! 2. Upon arrival into our suite it felt it was not clean - Lipstick stains on coffee cup and plastic water cups - see attached photos. Did not feel comfortable using the utensils and dishes so we washed them before...

"Very welcoming reception area, rooms were clean and comfortable. Only issue was road traffic was very loud at all hours."

"I would give a higher rating but there were construction noises everyday since our first day in the room next door. I asked my elderly mother if we should request another room but she said that would be difficult for her to pack and move again. My suggestion is to advise the guest at the front desk before they unpack that there is construction in the next room so they are informed and offered a room with no construction going on next door and comp the guest or refund if its a downgrade. The...

"お部屋が広くて寛げました。古いですがきれいです。また行きます。"

"LOVE!"

"We were situated in the older tower, but had a great view of bay. It was more difficult to find and navigate to hotel restaurant due to lack of any signage, and that our more obvious route was outside. Hilo is, after all, the rainiest city on the planet. Took us a wet try, and getting info to "maze" back to the older tower from restaurant staff. We suggest better signage, or info in room. The restaurant staff was okay...clearly overworked and understaffed. Front desk was adequate, but did...

"The Fairmont is likely as good of a “Resort” property as one could find. I am not a fan of Resorts, But when in Hawaii it is difficult to not stay in one. Fairmont is well presented, certainly not a value proposition, but nicely done. Good food, Bars, Pool, etc. shower in the bathtub was far better than the separate shower. Facility does need some paint and refreshing. Grounds and Location are beautiful. I like Fairmont Hotels and they are a brand I seek out, when traveling."

"Our 1st evening, we had some problems with getting food. The poolside restaurant had to close early and the bar restaurant ran out of pizza. I’m sure it was an unusual problem, but we didn’t have dinner that night coming in from a long travel day from Texas. All other meals were great, especially breakfast buffet which was outstanding."

"Great place, great shops, nice rooms, but the beach is the best! Better than Hapuna, which is rated #1."

"Fantastic experience staying at the Kona Village Resort. Staff's attention to detail was phenomenal. The atmosphere was like Paradise. Food was delicious, too. Everything you could want in a special vacation."

"Location"

"This was a beautiful oceanfront condo. Sitting on the lanai was very relaxing looking out to the ocean and the palm trees. The room was very spacious and had all the amenities needed for our stay of 1 week."

"This is an exceptional property, large, expansive and beautifully integrated into the landscape. The staff is exceptional and will impress you from the moment of your arrival. The rooms are nicely decorated in an authentic, local character. We only dined at one restaurant, ULU, and it was excellent. This experience was first class all the way."

"Overall a great experience"