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HOTEL ISLA ESMERALDA

2.5 star property
Travelers find the perfect balance of relaxation and convenience at this Colonia Centro retreat with its lush garden and sunny pool area

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HOTEL ISLA ESMERALDA in Colonia Centro offers a peaceful garden setting and an inviting outdoor pool with sun loungers. Guests connect with free WiFi throughout their stay, drop bags at the luggage storage area, and rely on the 24-hour front desk for assistance whenever needed.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

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About the area

Colonia Centro, a neighbourhood in Cozumel, is home to HOTEL ISLA ESMERALDA. The area's natural beauty can be seen at Chankanaab National Park and Chankanaab Beach Adventure Park, while Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park are popular area attractions. Xcaret Eco Theme Park and Go Flyboard are also worth visiting. Visit our Cozumel travel guide
Map
CALLE 2 ENTRE 20 Y 25 COL. CENTRO, 448, Cozumel, QROO, 77600

What's nearby

  • A colorful sign with the text "ISLA COZUMEL" surrounded by palm trees and a clear blue sky.
    Central Plaza
    5 min walk - 0.4 km
  • San Miguel Church
    5 min walk - 0.4 km
  • Cozumel Museum
    8 min walk - 0.7 km
  • Museo de la Isla de Cozumel
    9 min walk - 0.8 km
  • Plaza Punta Langosta
    16 min walk - 1.4 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    3 min drive

Restaurants

  • Guisados
    4 min walk
  • El Abuelo Gerardo
    5 min walk
  • La Chi
    3 min walk
  • Super Taqueria "El pique
    3 min walk
  • Fonda Don José
    4 min walk

About this property

HOTEL ISLA ESMERALDA

  • Hotel near Chankanaab National Park
  • HOTEL ISLA ESMERALDA provides a garden and more. Guests can connect to free WiFi in public areas.
  • Additional perks include:
    • An outdoor pool, along with sunloungers
    • Free self-parking
    • Luggage storage, a 24-hour front desk and smoke-free property
    • Outdoor furniture
  • Room features
  • All guest rooms at HOTEL ISLA ESMERALDA include comforts, such as air conditioning.
  • More amenities include:
  • TVs with cable channels

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries

Entertainment

  • TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 100 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Does HOTEL ISLA ESMERALDA have a pool?

Yes, this property has an outdoor pool.

Is HOTEL ISLA ESMERALDA pet-friendly?

No, pets are not allowed at this property.

How much is parking at HOTEL ISLA ESMERALDA?

Self-parking is free at this property.

What time is check-in at HOTEL ISLA ESMERALDA?

Check-in start time: 1:00 PM; check-in end time: anytime.

What time is check-out at HOTEL ISLA ESMERALDA?

Checkout is at 11:00 AM.

Where is HOTEL ISLA ESMERALDA located?

Located in Colonia Centro, this hotel is within a 10-minute walk of San Miguel Church, "Benito Juarez" Municipal Market and Central Plaza. Benito Juarez Park and Cozumel Maritime Terminal are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HOTEL ISLA ESMERALDA Reviews

7.6

Good

7.6

Cleanliness

8.0

Amenities

7.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 12 out of 25 reviews
Rating 8 - Good. 3 out of 25 reviews
Rating 6 - Okay. 4 out of 25 reviews
Rating 4 - Poor. 4 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

Reviews

Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great people. Don’t hesitate to stay here.
Stayed 5 nights in Nov 2025
Verified

6/10 Okay

Don

Liked: Cleanliness
Just average comments- nothing was that wrong about the hotel - simply average that's all.
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Kaden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating, don’t speak english but will work with you and have a evening doorman with locked main door. It’s authentic Mexico so you can’t expect more than what you get. 10/10
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Lyn

Disliked: Amenities, property conditions & facilities
No amenities provided just the two old bath towels and toilet paper. The toilet is clogged. The faucet handle is rusty. Reception don't speak English.
Stayed 1 night in Jan 2024
Verified

8/10 Good

Fabiola

Liked: Cleanliness, staff & service
Muy limpia y agradable
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

MARCIAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo perfecto...
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Leticia Risalia

Liked: Staff & service, amenities, property conditions & facilities
Volveré
Stayed 5 nights in Feb 2025
Verified

4/10 Poor

Miguel

Varios puntos por mejorar . El WIFI no funcionó casi en toda la estancia. Salía un edor de la coladera del baño que miraba todo el cuarto.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien durante la estancia
Stayed 1 night in Feb 2024
Verified

4/10 Poor

Fabián

Puedes encontrar algo mejor por el mismo precio

Está ubicado como a 5 calles del ferry, tenía mejores expectativas, el lugar es pequeño, no nos dieron la habitación que habíamos pagado, fue una más chica en cuanto a las camas, había un refri que no servía y apestaba, el trato de la gente que ahí trabaja es algo tosco pero entendimos que no era personal así son. Se escucha tooooodo lo que pasa afuera, y hasta lo de otras habitaciones :/
Stayed 1 night in Feb 2024
Verified

6/10 Okay

Fabián

Disliked: Staff & service, room comfort

Debí buscar otras opciones

No descansamos nada! La cama rechinaba o tronaba en cuanto te sientas, para dormir también es incómodo. Mi reservación era una cama queen o dos individuales y me dieron una matrimonial. Se escucha todo el ruido de afuera y de otras habitaciones, había un refri que no servía y apestaba a humedad, el aire acondicionado no tiene control, está ya fijado no puedes ni subir ni bajar la temperatura. El personal es algo tosco en su trato, pero no lo tomes mal, así son. Está como a 5 calles y media de dónde llega el ferry. Hay un Oxxo en la esquina. Se me hizo algo caro por lo que recibí.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien hotel sencillo y bajo costo para pasar un rato ameno disfrutando cozumel
Stayed 1 night in Feb 2024
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities
Mobiliario ya viejo toallas aire acondicionado sin funcionar refrigerador con mucho ruido muy estricto el horario de alberca a las 6
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Itzel

Liked: Cleanliness, property conditions & facilities
Agradable solo que cierran la alberca alas 6 no lo pude disfrutar el velador es muy amable alo mejor regresaría
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Thomas

Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Edgar

Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025
Verified

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025
Verified

4/10 Poor

Israel

Stayed 1 night in Dec 2024
Verified

4/10 Poor

Christel

Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Pedro

Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

GAbriel

Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Ybrahin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Verified

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Sandeep

Stayed 1 night in Oct 2023