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"Had booked room for 3 adults and got a large apartment with kitchen and living area! Perfectly located with free bus service into town (easily walkable). Reception could not have been more helpful and Chili's restaurant is not bad! Made use of the laundry facilities and ice machine, sadly not the hot tub due to injury. Free private parking. Would highly recommend."

"Convenience and near tourist attractions"

"Property was very clean and well equipped for our stay , staff was super friendly and helpful ! Parking right infront of your house is very convenient , perfect cute little getaway"

"I used Laundry, hot tub and Sauna. Well maintained even though facilities are bit old. Kitchen has necessary pots and pans and equipment."

"We will stay here again"

"Nice stay overall"

"The hotel is overpriced. The bed was sunken in the middle."

"great stay, very clean"

"Great location but I do not know before that we have to pay extra about 20$CAD for facility, the room is quite smaller than I thought. "

"We stayed three nights in the hotel. We our room is with a balcony having the Mountain View. We had our morning coffee at the balcony. The hotel offer free bus tickets for traveling to downtown Banff during stay. Recommend the Sudden Sally restaurant for the breakfast."

"You are in a castle and they make you feel like royalty!!"

"The room is so dusty, dark, very old appliances and tv(not even smart tv) and it smells old and smoky. Also the carpet is so old and dirty, not enough kitchen utensils and bathroom stuff, we woke up in the morning the whole room covered with black dust who knows where it’s coming from. When we moved the curtain, it’s dust all over and it feels stiff as if the curtain was never moved for a long time. It’s just horrible, not worth it. Not to mention that the reservation agent tried to scam us by...

"Everything was perfect. Clean , excellent friendly, helpful, informative staff. Enjoyed the outdoor pool and hot tub. The scenery is definitely a plus. A great place to relax."

"The walls are super thin. I could hear the alarms going off across the hall and was startled everytime someone opened a door beside us"

"Pool was fun for the kids, room was big and comfortable."

"It was a really good stay. But during my time there, the loca5ions was undergoing significant renovations. This didn't detract from the stay significantly but meant there was an occasional moment where you came out an elevator to be greated to a workman up some step ladders. It also meant the room was dustier than normal. However, the hotel compensated for this by giving me complimentary access to the breakfast buffet. The staff were also great and incredibly efficient. Likewise the main...

"Clean room and accommodating staff"

"Great service!!!!!"

"Hotel was fine."

"Die Unterkunft war sehr sauber und gepflegt. Auf unserer Roadtour war es die teuerste Unterkunft und das Rührei beim Frühstück schmecke leider überhaupt nicht."