Search Hotels Near Ciudad de la Imagen, Madrid

"The breakfast menu was excellent! The food was diverse and tasty. The location was prime for us. We were able to do anything we needed in the neighborhood. And when we wanted to venture out, the train/subway station, and included a mall, was right across the street. "

"Best hotel in Madrid!! Great location, comfortable rooms and beautiful decorations."

"El Hotel es muy bonito… lo mejor que tiene es la terraza y el desayuno buffet que es muy bueno con una excelente calidad y variedad. Hace algunos ańos estuvimos mi Esposo y yo en el Hotel fue una linda experiencia y hace unos días decidimos regresar al RIU porque estábamos de vacaciones con mi mamá y su Esposo y nunca habían estado en Madrid y menos en el RIU y queríamos regalarle una linda experiencia como la que tuvimos mi esposo y yo hace ańos. Que pasa que al llegar lo primero fue que por Expedía hace meses yo había reservado 2 habitaciones Delux y al llegar solo tenían una disponible y la otra que nos dieron fue una básica 2 camas individuales las cuales no se podían unir por un mueble que tienen que las separan. Nos ofrecieron al día siguiente cambiarnos para una que estuviera disponible y otra cosa en pisos diferentes cuando era un viaje familiar y los 4 estábamos juntos. Lo otro fue que en una de las habitaciones una de las toallas estaba manchada y como si fuera poco subimos a la terraza nos dieron una mesa estaba haciendo un sol en Madrid Horrible la mesa estaba sucia, nunca nos atendieron ni la limpiaron, estuvimos más de 30 minutos sentados bajo el sol… pasaba personal del hotel y nos decían mi compañero viene ahora atenderlos y nunca vino nadie… pero como si no fuera poco el esposo de mi mamá se quejó con uno de los camareros y el le dijo que ese no era su asunto que tenía que quejarse con el supervisor. En mismo día de llegada 3 incidentes. no creo regresar"

"The room was beautiful and very clean. The only issue I had was with the washing machine which wasn’t working. I reported it to the staff and they took care of it immediately!"

"Front desk gentleman was very helpful. Clean and spacious room, it’s really a central location and metro near by. "

"Excellent hotel, great location, very helpful staff, fabulous breakfast, would thoroughly recommend "

"The breakfast was very good for this type of hotel and offered good value for the price. The location was fairly quiet, and there is a Lidl supermarket only about 100 meters from the hotel, which was very convenient. However, it takes around 45–60 minutes to reach Madrid’s tourist centre by public transportation. The main issue was the air conditioning in the room, which was not working properly and only ran in fan mode. When I asked reception about fixing it, I was told simply to open the window, and no effort was made to repair or activate the AC during my stay."

"The Gran Vía location has charm, and the price looks appealing. Unfortunately, that’s where the positives end. We weren’t told at or before check-in about a €10 cash-only deposit for the fan remote — no air conditioning, just a fan. Arriving late with no cash meant a sweaty first night and an ATM hunt the next morning. Three bathrooms on our floor: one had no toilet, one had an unusable shower, and the third had a broken shower. None had hooks or shelves. The building has a single lift, which was in use by housekeeping for much of our stay — we were on the eighth floor. The room has frosted glass doors onto the hallway, so light and noise pour in constantly. On our last night, a neighbour’s room light was left on until 3AM. The windows onto Gran Vía look great but offer no sound insulation, and with no AC, sleeping through a warm Madrid night is genuinely difficult. Cheap, yes. Worth it? Not for us."

"The staff in the restaurant were not very friendly but everything else was great!"