2/10 แย่มาก
César
19 ธ.ค. 2025
ไม่ชื่นชอบ: พนักงานและบริการ
Formal Complaint – Unjustified Cancellation of Reservation and Rude Treatment
Upon arriving at the hotel in the early morning hours, we were informed that our reservations had been canceled, despite the fact that we had prepaid for two full nights. Our flight arrived late, which is why we arrived at that time, something that should be understood in a city with international flights and 24-hour front desk service.
Throughout the entire process, we were respectful and polite. We simply asked for information and a solution, as we understood that our reservation should still be valid.
The front desk staff member who assisted us was extremely rude and disrespectful from the very beginning. She told us to step away from the front desk, stating that she was “trying to see what she could do, but not with us watching her.” At no point were we rude or demanding; we only wanted a clear answer regarding a reservation that had already been paid for.
She left us waiting for over an hour, without providing any information or alternatives. When we attempted to approach the desk to ask for an update, she accused us of bothering her by looking at her and said she could not do anything else.
César
เข้าพัก 2 คืน, ธันวาคม 2025
