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citizenM Chicago Downtown

4.0 star property
Travelers enjoy urban convenience at this downtown Chicago hotel where 24-hour dining meets business-friendly amenities in the heart of the city

Choose dates to view prices

CitizenM Chicago Downtown offers modern comfort near Michigan Avenue. Guests can fuel up at CanteenM before hitting the gym or walking to Millennium Park. Enjoy free in-room WiFi, 24/7 business facilities, and helpful staff always ready to assist.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is ฿6,958
฿8,273 total
includes taxes & fees
19 Jul - 20 Jul

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

9.2 out of 10
Wonderful
(16 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Located in Downtown Chicago, a neighbourhood in Chicago, citizenM Chicago Downtown is near a metro station. Cloud Gate and Merchandise Mart are notable landmarks, and some of the area's popular attractions include Field Museum of Natural History and Lincoln Park Zoo. Check out an event or a game at Soldier Field, and consider making time for Griffin Museum of Science and Industry, a top attraction not to be missed. Guests love the hotel's central location. Visit our Chicago travel guide
Map
80 East Wacker Place, Chicago, IL, 60601

What's nearby

  • A busy urban street with a train crossing, tall buildings, and a tram.
    Michigan Avenue
    1 min walk - 0.0 km
  • A river with boats, surrounded by tall buildings and a clear sky.
    Chicago Riverwalk
    2 min walk - 0.2 km
  • A cityscape with modern skyscrapers and the Cloud Gate sculpture.
    Millennium Park
    5 min walk - 0.4 km
  • A park with walking paths, trees, and benches. In the background, there are tall buildings, including a prominent skyscraper.
    Grant Park
    5 min walk - 0.4 km
  • A large illuminated sign with the letters "CHICA" and a circular design.
    Chicago Theatre
    5 min walk - 0.4 km

Getting around

  • Millennium Station
    4 min walk
  • State Station
    4 min walk
  • Chicago Midway Airport (MDW)
    38 min drive

Restaurants

  • LH Rooftop
    3 min walk
  • The Royal Sonesta Chicago Downtown
    2 min walk
  • Fannie May
    2 min walk
  • Elephant & Castle
    3 min walk
  • Chicago Brewhouse
    3 min walk

About this property

citizenM Chicago Downtown

  • Upscale hotel near Michigan Avenue
  • A short walk from Chicago Riverwalk and Chicago Theatre, citizenM Chicago Downtown provides a coffee shop/cafe, a bar and a gym. The on-site international cuisine restaurant, CanteenM - open 24/7, offers breakfast, lunch and dinner. Free in-room WiFi and a 24-hour business centre are available to all guests.
  • Other perks at this hotel include:
    • Buffet breakfast (surcharge), express check-out and express check-in
    • A front desk safe, a water dispenser and coffee/tea in reception
    • A lift, a computer station and a banquet hall
    • Guest reviews give top marks for the overall value, central location and helpful staff
  • Room features
  • All 280 rooms have comforts, such as premium bedding and iPads, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
  • More conveniences in all rooms include:
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Bathrooms with hydromassage showers and eco-friendly toiletries
    • 43-inch LED TVs with cable channels
    • Wardrobes/cupboards, fridges and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (152 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 20.50 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is citizenM Chicago Downtown pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at citizenM Chicago Downtown?

As of 11 Jul 2026, prices found for a 1-night stay for 2 adults at citizenM Chicago Downtown on 19 Jul 2026 start from ฿6,958, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at citizenM Chicago Downtown?

This property doesn't offer parking.

What time is check-in at citizenM Chicago Downtown?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at citizenM Chicago Downtown?

Checkout is at 11:00 AM. Late checkout is available for USD 69 (subject to availability).

Where is citizenM Chicago Downtown located?

Located in Downtown Chicago, this hotel is steps away from Chicago Riverwalk and Michigan Avenue. Grant Park and Millennium Park are also within 5 minutes. State Station and Randolph-Wabash Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

citizenM Chicago Downtown Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 3289 out of 4318 reviews
Rating 8 - Good. 637 out of 4318 reviews
Rating 6 - Okay. 211 out of 4318 reviews
Rating 4 - Poor. 80 out of 4318 reviews
Rating 2 - Terrible. 101 out of 4318 reviews

Reviews

Verified

10/10 Excellent

Venkata NagaPravallika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is vibrant, clean and close to most of the attractions.
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. Rooms small but quirky and the view was amazing! All the staff were fantastic.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and it was clean.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This was our first stay at CitizenM Chicago. It is a clean and modern hotel with modest rooms, great for a quick getaway. It was well situated downtown. We would definitely stay here again.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Panayiotis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walkable location. Small rooms but perfect for what we needed for 2 nights. Affordable accommodation
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and hotel. Great staff, convenient location .
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Sai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, nice breakfast, very nice staff
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a a couple of days! Great location!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very pleasant stay (back in March). Hotel is clean and furbished with good fashion vibes. Location is great, in the middle of the city. Staff was helpful in printing out files (for free). Would use again. Thanks!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The location is within the city and close to many tourist attractions and great restaurants. I enjoyed my stay. The staff were very friendly and accommodating.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

William

Great location and cool vibe.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and fantastic space
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

ARLENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and central location. Lots of lounging nooks as a respite from the crowds outside!
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Yen Yeong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drinks were super expensive at the bar but everything else was good. Except for the TV in the deluxe room could be better positioned. Ended up with a sore neck trying to watch something.
Stayed 6 nights in May 2026
Verified

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is top notch!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central location in Chicago with small rooms but perfect for an itinerary with lots of activities and little time to spend in the hotel!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small but perfect for 1. I missed having any cup for water as well as a mini coffee maker. Unfortunately I could hear traffic but it’s downtown Chicago so that’s to be expected. I travel with ear plugs just in case anyway. Easy check in and easy check out.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and good location.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, Nice and Helpful staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Saverio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best room where I stayed recently
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and clean room. Room was very small but functional. Great location!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Raquel

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay, hotel was clean, staff friendly, overall just perfect!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel in a handy location, great view and quite clean. Would recommend highly
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but very accommodating
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient, safe location. rooms are clean, but small
Stayed 2 nights in Dec 2025