Riu Palace Peninsula - All Inclusive

4.0 star property
Stylish property on the shore with 5 outdoor swimming pools

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Riu Palace Peninsula - All Inclusive

Photo gallery for Riu Palace Peninsula - All Inclusive

Aerial view
Aerial view
Minibar, in-room safe, blackout curtains, iron/ironing board
Coffee shop
Lobby sitting area

Overview of Riu Palace Peninsula - All Inclusive

Reviews
8.8

Excellent

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • All-inclusiveAll-inclusiveAll-inclusive

Explore the area

Map
Blvd Kukulkan, Km 5.5 Lote 6-C, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationLangosta Beach7 min walk
  • Popular LocationTortuga Beach9 min walk
  • Popular LocationTurtle Beach6 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)27 min drive
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Room options

Suite Villa, Jetted Tub, Ocean View (U)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub, Ocean View (Villa - U)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Sofa bed
Ceiling fan
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Sofa bed
Ceiling fan
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Sea View (M)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Superior, U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (U)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Sofa bed
Ceiling fan
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Superior, M)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Sofa bed
Ceiling fan
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Sofa bed
Ceiling fan
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Sofa bed
Ceiling fan
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Villa (B2C-US)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Sofa bed
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, Jetted Tub, Ocean View (Villa, B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Villa (Suite, Jacuzzi, B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Superior, B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Sofa bed
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Jetted bath
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (L)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Villa, Hot Tub (Suite, L)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Villa, Jetted Tub, Sea View (Suite, M)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub, Pool View (Villa, M)

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub, Garden View (Villa, M)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Villa (E)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Superior, L)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Villa (U)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Villa, Balcony (Suite Jacuzzi con balcón o terraza, L)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Villa (E)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior, E)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Villa (Suite Jacuzzi, L)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Double Suite Deluxe

  • Sea view
  • Sleeps 2
  • 1 King Bed

Double Suite Deluxe

  • Sleeps 2
  • 1 King Bed

Suite Superior With Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Bed

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Suite Junior

  • Sleeps 2
  • 1 King Bed

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Suite Superior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Suite Superior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

Suite Junior

  • Sleeps 2
  • 1 King Bed and 2 Double Beds

Similar properties

About the area

Cancun

Riu Palace Peninsula - All Inclusive is located in Zona Hotelera, a neighbourhood in Cancun, and is next to a golf course and on the beach. Aquaworld and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit La Isla Shopping Mall and Puerto Cancun Marina Town Center. Travelling with kids? Consider Ventura Park Cancun and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. With scuba diving, snorkelling and waterskiing nearby, you'll find plenty of adventures in the water.

What's nearby

  • Langosta Beach - 7 min walk
  • Tortuga Beach - 9 min walk
  • Cancun Convention Center - 5 min drive
  • Turtle Beach - 6 min drive
  • La Isla Shopping Mall - 7 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive

Restaurants

  • Las Olas - 7 min walk
  • Venecia - 6 min walk
  • Sport Bar - 6 min walk
  • Lobby Bar - 7 min walk
  • Silk City - 10 min walk

About this property

Riu Palace Peninsula - All Inclusive

Upscale all-inclusive property near La Isla Shopping Mall
Riu Palace Peninsula - All Inclusive is located close to Tortuga Beach and Langosta Beach, and provides a free breakfast buffet, 18 holes of golf and a swim-up bar. With a white sand beach, beach massages and sunloungers, this property is the perfect place to soak up some sun. Treat yourself to a body treatment, a body scrub or a facial at Renova SPA, the on-site spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner and Fusion cuisine. Fitness classes are offered at the health club; other things to do include windsurfing, beach volleyball and kayaking. In addition to a poolside bar and a corner/local shop, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • 5 outdoor pools with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • Limo/town car service, babysitting (surcharge) and beach towels
  • A computer station, luggage storage and a lift
  • Guest reviews speak well of the family-friendly amenities, dining options and breakfast
Room features
All 562 rooms have comforts, such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches, such as air conditioning and separate sitting areas. Guest reviews say good things about the clean, spacious rooms at the property.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with Jetted bath and eco-friendly toiletries
  • Flat-screen TVs with satellite channels
  • Balconies, separate sitting areas and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkelling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Isla Mujeres
  • Kabuki
  • Krystal
  • Las Olas
  • Tamales

Things to do

  • 18 holes of golf
  • 5 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 17 floors
  • Art Deco architecture
  • Building
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Palace Peninsula Riu
Peninsula Palace
Peninsula Riu
Riu Palace Peninsula
Riu Palace Peninsula All Inclusive
Riu Palace Peninsula All Inclusive Cancun
Riu Palace Peninsula Cancun
Riu Peninsula
Riu Peninsula All Inclusive
Riu Peninsula Palace
Riu Palace Peninsula All Inclusive All-inclusive property Cancun
Riu Palace Peninsula All Inclusive All-inclusive property
Riu Peninsula Inclusive inclu

Frequently asked questions

Does Riu Palace Peninsula - All Inclusive have a pool?

Yes, this property has 5 outdoor pools.

Is Riu Palace Peninsula - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Palace Peninsula - All Inclusive?

Self-parking is free at this property.

What time is check-in at Riu Palace Peninsula - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Riu Palace Peninsula - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Riu Palace Peninsula - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include windsurfing, snorkelling, kayaking and more.

Where is Riu Palace Peninsula - All Inclusive located?

Located in Zona Hotelera, this beachfront property is next to a golf course and within a 10-minute walk of Langosta Beach and Tortuga Beach. Jardín del Arte and Escénica Tower are also within 1 mile (2 km).

Riu Palace Peninsula - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2627 out of 4138 reviews" "
Rating 8 - Good. 854 out of 4138 reviews" "
Rating 6 - Okay. 319 out of 4138 reviews" "
Rating 4 - Poor. 145 out of 4138 reviews" "
Rating 2 - Terrible. 193 out of 4138 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Imani

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are old and out dated. Also I thought I would have access to the adults only RIU right next door and did not. That hotel appeared to be cleaner and more up to date.
Stayed 3 nights in Apr 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first impression at check-in was how friendly and welcoming the staff was, and that never faltered during our 5 night 6 day stay. Think about that - thousands of guests and they treat every one of us like friends visiting. The room was very clean and we had a beautiful view of the grounds, pool, and ocean from out Junior suite on the 7th floor. It felt modern except for the TV (go to the beach or pool, don't stay in watching TV!). The power outlets were a little loose so it was sometimes hard to get electronics to charge - the plugs would almost fall out. The room had full bottles of tequila, rum, gin, and vodka on tap, and the mini fridge was stocked with water, beer, and soft drinks. The grounds are beautifully maintained and we truly felt we were in paradise. The buffet food is not great, we often were uninterested in finishing our plates. The restaurants were much better, we settled into eating dinner at the restaurants instead of the buffets. We really liked the Mexican themed restaurant Tamales. That was the best food we had. The cleaners left our room immaculate and would leave us surpises on the bed when they were done 😁 We loved our stay and definitely would come back to this resort next time but we might also try another Riu resort because this one impressed us so much.
Stayed 6 nights in Apr 2024

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would love to revisit the Riu.
Stayed 4 nights in Apr 2024

6/10 Okay

Tatyana

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Just came from Riu Peninsula in April. Stayed for 10 days. Unfortunately this was one of the worst ones out of the four i stayed at. Even though its considered somewhat newer, everything was in poor condition. The bed sheets were all in stains here and there. The shower flooded. But the worst was customer service. Front dest staff was never helpful, and never provided any courtesy information. Because of that i missed my shuttle heading back home. If you don't tip after each service they ignore you. Entertainment was horrible, they just send you next door to Riu Caribe. I will not be coming back to this Riu. The beach was very nice. Beautiful white sand, water nice and calm. Perfect for kids. The pool was also not too bad, even though it was pretty busy, the pool was never crowded. But might as well go to Riu Caribe next door, it was just rebuilt and offers everything just like this one.
Stayed 10 nights in Apr 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Ihor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!!
Stayed 6 nights in Apr 2024

4/10 Poor

Ainur

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pros: 1. Beach area is perfect. 2. Staff is kind and friendly. Cons: 1. Rooms need renovation 2. Beds are too small, double size, not queen 3. Restrooms are disgusting and smells really bad even though the stuff was cleaning every 30 minutes, but they definitely should use glade or something to get rid off that smell. Also for this size of the hotel they need more restrooms. 4. Too complicated to get the beach towels, you have to use cards and then return. 5. Meals are not enough seasoned, food is okauy, but not good. 6. Restaurants, first come first serve, but you should always wait an hour or more. 7. Restaurants are too small and it’s so loud, also they don’t have a restroom in there and you should go to the lobby or outside. 8. Check in was so long and we waited for our rooms to be ready for an hour, also they lied that we got upgraded. All rooms are the same.
Stayed 5 nights in Apr 2024

10/10 Excellent

JOIDA Martinez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We want to request a weighing scale for the luggage so we dont need to worry when we get to the airport… and a dryer for clothes
Stayed 3 nights in Apr 2024

10/10 Excellent

David Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lots of activities, good food, and the entire place is beautiful and well maintained.
Stayed 4 nights in Apr 2024

10/10 Excellent

Mehmet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all , thanks to Javier who met first. he was welcoming, helpful and shared all the information at the desk. Restaurants are delicious and good enough for the toddler. Maybe just needed some slide or swing for the little ones. Beach was clean and good enough for the kids as well. Some part of the beach is getting less wind so makes it better. Separated pools are perfect for the families and adults. Rooms interior are little bit outdated but Hotel's interior and exterior are look new and clean.
Stayed 4 nights in Apr 2024