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Krystal Cancun All Inclusive

4.0 star property
Family-friendly hotel on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Krystal Cancun All Inclusive

View from room
Lobby
View from room
Outdoor pool, pool umbrellas, pool loungers
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
  • Room service
The current price is ฿7,318
฿8,992 total
includes taxes & fees
29 Jun - 30 Jun

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(33 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Separate bedroom
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Luxury Double Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Separate bedroom
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Family Studio, 1 King Bed with Sofa bed, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dining table
LED TV
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Krystal Club with Balcony Ocean View, King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Separate bedroom
Blackout curtains
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Standard Double Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Separate bedroom
Blackout curtains
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.6 out of 10
Excellent
(9 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Separate bedroom
Bathrobes
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(29 reviews)

Highlights

Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
Hairdryer
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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The price is ฿13,261
฿13,261 total
includes taxes & fees
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About the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Cancun Convention Center - 5 min walk - 0.4 km
  • Forum Beach - 6 min walk - 0.6 km
  • Caracol Beach - 8 min walk - 0.7 km
  • Hotel Zone Beaches - 8 min drive - 4.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun All Inclusive

Upscale all-inclusive hotel near Gaviota Azul Beach
Close to Cancun Convention Center and Forum Beach, Krystal Cancun All Inclusive provides a swim-up bar, a poolside bar and shopping on-site. With a white sand beach, sunloungers and beach volleyball, this hotel is the perfect place to soak up some sun. Treat yourself to a body scrub, a massage or a facial at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and local and international cuisine. Fitness classes are offered at the gym; the property also has a garden, a hair salon and dry cleaning/laundry services. In addition to 3 bars and a free children's club, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • A free beach club on-site, beach umbrellas and a vegetable garden
  • Massage treatment rooms, beach towels and a porter/bellboy
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 502 rooms feature comforts such as 24-hour room service and laptop-compatible safes, in addition to perks such as late-night room service and free WiFi. Guests reviews say good things about the clean rooms at the property.
More amenities include:
  • Recycling and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 42-inch LED TVs with cable channels
  • Wardrobes/cupboards, childcare services and coffee/tea makers

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Children's club

Languages

English, Spanish

Similar properties

View from room

Krystal Cancun

  • Pool
  • Hot tub
  • Spa
  • Kids pool
7.4 out of 10, Good, 1,389 reviews
The price is ฿4,862
฿6,020 total
includes taxes & fees
29 Jun - 30 Jun
Krystal Cancun

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Lift

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Does Krystal Cancun All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of 28 Jun 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on 29 Jun 2025 start from ฿7,318.09, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Cancun All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Cancun All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Krystal Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront hotel is connected to the convention centre and within a 5-minute walk of Gaviota Azul Beach, Cancun Convention Center and Forum Beach. La Isla Shopping Mall is 2.1 mi (3.4 km) away.

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Krystal Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 419 out of 1106 reviews
Rating 8 - Good. 267 out of 1106 reviews
Rating 6 - Okay. 200 out of 1106 reviews
Rating 4 - Poor. 97 out of 1106 reviews
Rating 2 - Terrible. 123 out of 1106 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

pamela

Liked: Cleanliness, staff & service
This property is a great place to stay
Stayed 4 nights in Jun 2025

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here and I love the service and location
Stayed 3 nights in Jun 2025

10/10 Excellent

Ulyka

Liked: Cleanliness, amenities, property conditions & facilities
The staff was attentive, friendly and accommodating. The food was delicious especially in their El Moreto restaurant! Overall great place to vacation with the entire family!
Stayed 7 nights in Jun 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice place to stay at
Stayed 3 nights in Apr 2025

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
I loved the pool amenities. All staff was super nice!
Stayed 2 nights in May 2025

8/10 Good

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean, staff was friendly, food was amazing food all day from 6:30am to 11:00pm everything was good as well as the location only down fall was the bed was hard to sleep on the mattress was hard.
Stayed 5 nights in Jun 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay! Only thing we would change would be the bar hours! We wanted all inclusive so we could drink unlimited but it was limited due to bars closing at 10:45 and opening at noon.
Stayed 1 night in Jun 2025

8/10 Good

Angela Marie

Liked: Cleanliness, staff & service
Excellent location
Stayed 5 nights in Apr 2025

8/10 Good

Gonzalo

Liked: Cleanliness, staff & service, amenities
Very good overall
Stayed 4 nights in Jun 2025

10/10 Excellent

Shamshil

Liked: Cleanliness, staff & service
It was good overall. Great view and beautiful beach without any rocks. Just make sure to travel during the non sea weed season. Close to supermarkets, clubs and ferry terminals. The only issue we faced was both elevators on our tower
Stayed 4 nights in Jun 2025

2/10 Terrible

Ronald Julius

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
If you like lots of noise continuously from 11:00 a.m. to 8:00 p.m. at night with no break and you enjoy riding creaky old elevators and a very small buffet then this is the place for you! Otherwise, I recommend you do what we did which was immediately check out of the hotel and find a more upscale resort.
Stayed 4 nights in Jun 2025

6/10 Okay

Joel

Liked: Cleanliness, staff & service
Employees did not know dinning times at restaurants. Other thank that all good Abigail Concierge was great she did very good.
Stayed 5 nights in Jun 2025

6/10 Okay

Abraham

Liked: Cleanliness
Staff was very friendly..but they want to sell u everything which is uncomfortable...rooms definitely need renovation and maintenance..food was average on the buffet
Stayed 9 nights in May 2025

8/10 Good

Kamila

Disliked: Staff & service
The location was great. But their food and services are not good
Stayed 3 nights in Apr 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean & such a beautiful view! We had the Romantic Suite and they treated us to rose petals in a heart shape on our bed with tasty macaroons and champagne. The food at the buffets was always delicious and fresh. One of the servers, Cecee, was especially thoughtful and attentive. A fantastic experience all around.
Stayed 5 nights in Mar 2025

4/10 Poor

Corey

Disliked: Amenities, property conditions & facilities
Not a true all inclusive. Only select drinks are available(the cheap stuff).Food was ok, nothing to write home about. Reservation at restaurant the Mediterranean restaurant was horrible.
Stayed 3 nights in Jun 2025

10/10 Excellent

Zavion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying it was amazing wish I didn’t have to leave
Stayed 4 nights in Apr 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, clean and great location. I strongly recommend this place !
Stayed 3 nights in Mar 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 7 nights in Jan 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 👍
Stayed 5 nights in May 2025

6/10 Okay

MANUEL FLORES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There some issues with the rooms, head shower broken and air conditioner no working properly
Stayed 6 nights in Jun 2025

8/10 Good

Connor

Liked: Cleanliness, staff & service
Location was great!! Had a great stay for my son's 21st birthday.
Stayed 5 nights in Mar 2025

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities
The staff was amazing the hotel is a little bit old and the hall way going to my room have a piece of paper the hole week
Stayed 5 nights in May 2025

10/10 Excellent

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
Best expedience ever with the exception of them trying to sell you a travel membership when you arrive. That was very a very unpleasant situation.
Stayed 4 nights in Apr 2025

10/10 Excellent

Quanesha

Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in May 2025