"Overall, the amenities were good and everything we needed was provided. We also appreciated the traditional Bangladeshi style, including the solid timber furniture. The décor being older is not an issue in itself and gives the hotel character. However, cleanliness and maintenance were below what I would expect from a 5-star hotel. The minibar, shower screen, bathroom door, and areas of wallpaper were stained, yet appeared to simply need a proper clean. The bathroom could be significantly improved by removing and replacing the old silicone, which was missing, loose and discoloured in places, making the whole bathroom appear tired and dirty. The toilet was an older design where the water rises considerably when flushed, which is unpleasant to watch, and the flush was incredibly loud – loud enough to hear neighbouring rooms and wake us at night. The toilet-roll holder was awkwardly positioned behind you and the bidet hose was unnecessarily long, rubbing against the vanity and making noise. The hairdryer was a very old, flimsy 1970s-style model and was falling apart. The minibar door was cracked but worked, and the older air-conditioning was quite loud, so we had to use it on low to sleep. Our room card also failed a couple of times. Both the breakfast and evening buffets were excellent with a great selection. My only disappointment was being served a local Diet Coke but charged around 1,000 BDT, closer to an imported-drink price."
"Overall, I had a really good experience. Everything was well-maintained and the staff were friendly, helpful, and professional. The swimming pool was also great, although I feel the operating hours could be extended a little. The current timing of 9 AM to 5 PM feels somewhat limited, and having a few extra hours would make the experience even more convenient and enjoyable for guests. Other than that, everything was perfectly fine, and I really enjoyed my stay."
"An ideal location for my business meetings. The service team from the reception to the restaurant was excellent, as was the professional team on the 17th club floor. I tried the spa and salon since I had leisure time after my late check-out before going to the airport. It was an enjoyable trip!"
"I had a great time at the hotel. The staff were very attentive and took care of all my needs. Particular mention goes to Mostafa (the concierge) who went out of his way to make me comfortable. In Receiption Sunny Naimul was very friendly and helpful.
Overall, a very caring hotel."
"Just got back from my trip to Bangladesh. This hotel was amazing!
Staff was son nice and caring. They were waiting for me at the airport to assist with immigration luggage pickup sent a car to the airport to pick me up. They did the same thing when I checked out. Nazir was at the airport waiting to help me get checked in for my flight. They fast tracked the check in process! I am so grateful"
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