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"Good place to stay but property needs updated too old"

"Terrible customer service"

"The worst level of service. Light nobs were broken, bedroom TV was not working at all, hand shower of the restroom were broken. "

"I have written a personal mail to the General Manager explaining the issues"

"Staff were good air con in room very noisy carpets were dirty in lobby worn chairs in lobby windows were dirty need to update lot of furnishing specially carpets on corridors of room floors upto 7 floor "

"Yes, all good "

"Room was spotless and the staff were awesome Nice spa"

"Room furniture, TV"

"Room is not clean properly and some bad smell. "

"Very nice location with great service and atmosphere "

"Everything was splendid but I have a complaint of them not having warm water option in their pool, cause in cold weather, the water is cold and so we couldn't enjoy the pool as we wanted, so they should've this option like other places. "

"Nice hotel very near airport. Good food in restaurant. Staff very friendly"

"Breakfast was limited and same every day. For tea and coffee they have to get to kitchen to get hot water every times you order for it during breakfast times. Made mistakes for my stay room rent. They provide nuts and chips during your stay without telling you that they are not"

"Nice Staff …"

"There was NO shuttle available and the staff spoke little English. Upon contacting the Hotel I was advised shuttle only from Hotel to Airport - I had to make my own way there in the first place? No buffet breakfast available due to low occupancy. The room was average despite being classed a 5* hotel. Tea making facility in the room was poor with plug for keetle at floor level and no Tea bags.The Hotel needs to remove SHUTTLE from their description. I would NOT book this Hotel again."