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"Good place to stay but property needs updated too old"

"Like a 3 Star hotel"

"I have written a personal mail to the General Manager explaining the issues"

"Room furniture, TV"

"Staff very unprofessional and room amenities was not sufficient for the guests"

"The administration (and reception) was horrible. I paid for my stay when I booked through Hotels.com, but I was charged again when I checked in. I should have been more careful, but I paid. I noticed this double payment after returning home and contacted the hotel. Their response was slow, and they never admitted the fault and refused to refund. I have not received the refund yet, so I decided to write this. My colleague, who stayed for the same duration, made a reservation through...

"Good"

"I had a very pleasant stay at Best Western Heritage Hotel. The room was clean and comfortable, and the breakfast had a good selection. The staff were friendly, polite, and always willing to help. I would also like to mention Mr. Tarek Aziz, who took the time to ask about my stay and whether I needed anything. His professionalism and genuine care for guests made a positive impression. Overall, I had a great experience and would recommend this hotel to anyone looking for a comfortable stay with...

"Everything was very nice"

"Room was spotless and the staff were awesome Nice spa"

"Yes, all good "

"All the electric appliances didn’t work properly, had trouble having showers "

"Building works are ongoing. Claims to have multiple swimming pools, I have only seen 1 in the 4 days I have been here. Room is small, view is horrible and the balcony has no privacy as they are right next to each other. Cleanliness is good as the hotel is new. Bathroom is tiny, knee touches shower screen when sat down. Shower pressure is low. Bath towels are quite small. Room service food was not great. Buffet breakfast was mediocre at best, i understand that breakfast is included with...