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"A really great family hotel in the heart of Hakone. It’s very clean, the staff are absolutely amazing and the kids can enjoy free access to Yunessun (the onsen water park next door). We enjoyed the buffet food, unlimited ice cream, and all sorts of drinks and snacks peppered around the lobby floor. They just look after you very well here. If you have kids, I definitely recommend staying here for a few days while exploring Hakone and enjoying the onsens. We will come back again. "

"Grate hospitality!"

"The room was nice and clean. With the very good view. Sleep wear is provided which is very uncommon for all the hotels I stayed. Overall. It was very nice "

"Clean room, great staff."

"Excellent customer service. Clean room and maintained well every day. Good breakfast buffet options. Room was well stocked, with quality fittings and (importantly) a comfortable bed. Shower room is excellent. Power shower and bathtub offered an unexpected bonus after a hard day of walking. All in all, a pleasant experience and a hotel I will certainly stay at again."

"Excellent. Will stay again"

"Amazing location and view, covered path to the station."

"We were pleased with the staff, the super cleanliness of our room, close location from the cruiseship pier, the park and seawall across the hotel, and close walking distance to Chinatown. "

"Amazing experience. The line to Check-in snaked all around the lobby almost to the door. The staff kept the line moving and Check-in was a smooth process. It's in a great location. Attractions and transportation options are in a walkable distance. "