"I stayed at this hotel for almost a month and a half on a business trip. The staff is friendly, the hotel is clean, and there is a large shopping mall about 5 minutes away, so it's great for food and shopping. If I go near this city for a business trip again, I would like to visit this hotel again"
"Bathroom was not cleaned well especially the wall in bath area. Need more care.
There was a wonderful buffet at Japanese restaurant which cost you only 200RMB but now they cancelled and serve only a la cart which have higher quality but it is quite expensive.
Overall is acceptable as usual."
"I only stayed for two nights, but my experience at **Pan Pacific Suzhou** was fantastic. The hotel is beautiful, impeccably clean, and offers a luxurious yet comfortable atmosphere.
What truly stood out was the **exceptional customer service**. When I accidentally left my necklace behind, the staff went above and beyond to ensure its safe return—sending it to my next hotel in Shanghai **the very next day**! Their honesty, efficiency, and kindness reflect the hotel’s commitment to guest...
"This was one of the nicest hotels I've ever stayed at. The bed and pillows are very comfortable, the amenities are high end and plentiful, the tea area was a great bonus. TV channels included 4-5 in Enhlish. The staff was wonderful and very helpful. The breakfast buffet had a wide variety of food options and everything was very good. I really enjoyed the noodle soup. There is a huge mall within a short walk with lots of restaurants and food choices. I would happily stay here again!"
"Great hotel, friendly staff and spacious rooms. The location is a bit off the path for tourist but there is a subway station on site and plenty taxis around."
