"Arrived at 1.30 and where able to check in to our room early which was so helpful as we needed to get ready for my sons wedding ceremony. Room upgraded and so lovely
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"Staff were friendly throughout. Hotel was clean, well decorated and comfortable. The spa was fabulous and a welcome addition after a day of walking in Winchester. This is likely more of a personal request but since they have communal changing areas, bigger towels for those guests that just can't quite fit normal towels would be an appreciated addition - it's the little things! "
"I’m so disappointed with this arrived and it was not even close to what I was expecting from the booking. Not to mention that I had to wait outside for nearly an hour and a half as someone else had taken my room and I had not been given any information on how to enter the property keys, et cetera. Once I finally got hold of The guy in charge, he was not very pleasant to deal with or very welcoming.
Due to the issues leading up to this point, I ended up booking somewhere else as just did not...
"Lovely accommodation convenient location to the Brook.
Friendly staff.
Comfortable and clean rooms.
Shower slightly on the hot side for a perfect shower.
Very satisfied"
"Fair pricing...was allocated room 10 which is way up..room was a bit hot...a fan would be appreciated otherwise our stay was up to standards considering the money we also paid. Very clean room"
"Was a leak in the room so had to leave, when first arrived got out into the wrong room, cups weren't clean no sheets on the bed or duvet, DO NOT STAY HERE "
"Good value.
Building needs maintenance- we had to help other guests get into their rooms where doors were broken and door locks were sticking.
Location fab for Portswood and easy to find parking on a Saturday night ."
"Parked at Sainsbury's using JustPark then five mins walk to accom. Easy to find and was on top floor in the roof conversation. VERY warm night and almost slept outside instead. Couple fans would have been great. Bed was comfy. Shared shower and kitchen spaces with the other residents "
"On arrival no staff just a pin number sent to access room. On entering i sat on mattress and nearly fell through as its so thin and missing so many springs plus springs went straight into bottom. The tiny light on wall had no bulb in and was rusty and dirty. Room was dirty no wonder it was £30 for a night"
"Two night stay at Marwell Zoo.Nice 'safari' style hotel situated right next to the Zoo. Plenty of convenient parking and quite an unusual hotel but also very nice. Pleasant comfortable room and bar area. Nice but unexceptional breakfast, but overall very good value!"
