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"The place was not clean, The rooms also had a strong smell of cigarette smoke, which made the environment unpleasant. Because of these issues, we decided to leave and checked into another hotel"

"Very clean and very quiet I will definitely stay here again. And the breakfast was delicious"

"This was the worse experience I ever had I don’t know how they operate my key card didn’t operate I was locked out my room two days in a row and the help line didn’t help they kept lying saying someone would come help they came until the concierges work time so I will never stay at this hotel again"

"The property was decently maintained. The lobby and dinning area were clean and inviting. The pool was small but clean with enough towels available for all guests. The breakfast was fresh and had enough options for both adults and kids. The room was clean and the bedding smelled fresh. The bathroom was a disappointment as the bathtub and shower head both had rust on them. Looks like they’ve tried to just paint over the bathtub and it still was rusting through."

"This hotel was located perfectly to see downtown Chicago. The rooms were beautiful and the staff was wonderful. We had booked some mobility scooters to get around downtown. We had no issues getting them up to our rooms."

"They deducted money from my Visa card after I left, even though I paid all fees and taxes before my departure. I contacted them, but they haven't refunded the overcharged amount yet."

"Check in was great. Everything after that was downhill. Let’s start with the bed bug that crawled across the corner of the bed. If I hadn’t gotten out of bed to check the bug that was on the wall near my son’s bed, I would’ve missed the BED BUG crawling on my bed. I called the front desk immediately. They put us in another room that was so dirty I had to hold back tears. It was 3 am and all I wanted to was sleep after driving five hours. I didn’t see any bed bugs but the sheets had stains, the...

"Our stay was fantastic and we will be back! Great location, the restaurant was delicious and the rooms were setup great for our family of 6"

"Great hotel"

"The room was very clean and comfortable and the breakfast was a huge bonus to start our day. Would definitely recommend this hotel if your visiting Chicago."

"Short walk to everything! Nice to have living room separating from bedroom. Wonderful staffs!"

"Was amazing, would love to come back to give the restaurant a try if we had more days I would have lived there!"

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"Very clean nice view"

"Great location and friendly staff!"

"The room was clean and the staff friendly. Rooms are very nice but a bit cramped, not much room to move around. Breakfast was not good at all, not much to choose from. Milk expired the date of, thought it should be ok but it was not"

"Very convenient and central to everything. There’s a grocery store next door and everything is walkable- navy pier, magnificent mile, the train. The team was friendly, restaurant employees were 10/10 amazing! Sweet concierge lady let me borrow her umbrella. <3 The pool situation kind of sucks. Not enough chairs or space and they are crazy about the pool towels. My kid had to get in the elevator dripping and cold bc the towels can’t leave the pool deck."

"Clean room. Nice happy hour and breakfast. Like the extra room"

"Great !"