2/10 แย่มาก
Joni
2 ก.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
On Friday, June 27 I made a reservation through Expedia to stay Friday-Sunday as I had a family emergency and flew quickly from Louisville Ky. I've been fighting them as well and they put it all on you guys.
I arrived late...250.00 per night...and found a sign about the pool being closed until July 31. I was not aware of this. I would have chosen a different hotel from the git go. After the aggravation, I decided to stay because we were exhausted. The hotel desk was no help! I was really upset over the whole pool thing. THEN, we get in the elevator and stepped off to our floor. The smell of weed was horrible. The hallway carpet was absolutely filthy walking to the unit. We opened the door to the unit and the smell was in the room as soon as you opened the door..the room smelled moist as if there was water somewhere...and NO AC. The AC was broken. I was beside myself. We called down...maintenance came..(nice guy) and informed us that the hotel was booked. but the unit was down and he couldnt fix it. He offered to get us "box fans" because he wasnt sure if the part was available for the weekend. 250.00 per night...really....we packed our things and left! I was supposed to get a call from management and of course...did not. Now they say EXPEDIA is the one who needs to refund and EXPEDIA has not reached out to them at all.
Joni
เข้าพัก 2 คืน, มิถุนายน 2025