Search Hotels in West Kensington, London

"On arrival met by lovely young lady who seeing I was on crutches made sure we had room on first floor as no lifts at this property. We had booked in for Sunday roast which was so good we immediately booked table for the next night. Choice at breakfast was perfect for us. All staff were so friendly and nothing was too much trouble. If ever we back in that area we wouldn’t hesitate to stay here again."

"I did not have breakfast or use the car park so I cannot comment."

"Good location for the Olympia venue, only a few minutes walk from the Hotel. A comfortable room, an enjoyable buffet breakfast, but disappointed with the service charge applied to the expensive soft drinks in the bar."

"Amazing hotel with excellent staff , very quiet rooms at night and very clean. Excellent selection of breakfast Comfy bed and pillows"

"I'm gonna say the hotel and staff are really ok, no problems at all. Parking is an issue if you are driving there and when I asked where I could park I was directed to an area that has a "90mins Max" restriction. If we'd gone on the train/underground it would not of been a problem. Reception doubles as a bar, so don't expect a bar area but soft drinks are reasonably priced for London (didn't order any alcohol so don't know). Overall friendly staff, rooms are a little tight but clean and of a decent standard. Outside tacky multi coloured doors do not reflect the higher standard of decor inside the rooms. Floors are a bit wonky as they should be in an old English building and add character. I would stay there again but not if I was driving."

"Good location with comfortable bed."

"The property stole my clothes. After numerous complaints they were returned wet and dumped on the couch. Attempts to fix the washer so I could clean the clothes were not helpful at all. I’d be asked for my availability and always told that didn’t work could I wait in the middle of the day. The point of my vacation is not to wait around for a repair man. The agreed to a morning window and the person came 25 minutes late as we were leaving. Apparently he has no concept of traffic. Property did not understand what a kitchen towel was and expects guests to clean up spills w toilet paper. Parts of the property are filthy. At check in I was asked a lot of inappropriate personal questions. The doors don’t have proper stoppers on them so banging 24/7 when anyone goes in or out. Windows don’t have guards on them which is probably illegal. Calls to complain are routed through Eastern Europe and the customer service people don’t know how to trouble shoot."

"Clean rooms. Friendly staff. The rooms were extremely tiny in typical London fashion. Great location for events at the Olympia. "

"Kitchen had kettle and a microwave and assorted cutlery. Nothing particularly useful. "