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"Amazing staff. Great place"

"The kitchen had everything we needed to cook and the hostess was helpful and gracious. "

"Had a good time at the hotel"

"Outstanding people. Willing to help and assist any way they can"

"This was a great place to stay, right by the coast and Reeds Bay. Our room was clean. They have laundry, pool, security. We upgraded to a bay view and it was worth it. The building is dated but those cement walls make your room very quiet! No a/c but it’s not needed- at least not in the room we were in."

"The hotel staff were incredibly accommodating and quick to respond. The check-in experience was seamless, and their actions truly exemplified what it means to have the aloha spirit! I can’t recommend this property enough and will definitely be coming back in the future."

"A Hidden Gem in the Heart of Hilo **Hilo Town Inn** is the perfect example of why you shouldn't judge a book by its cover. While the exterior is unassuming, the rooms are squeaky clean and thoughtfully equipped with everything you need to feel right at home. It is clear that a lot of care goes into maintaining the space. The location is unbeatable for exploring the east side of the Big Island. Being right in the center of town, we were within walking distance of local restaurants and stores. It...

"Couldn’t stay because of the storm. "

"Very beautiful spot and the grounds Wei taken care of"

"Terrible"

"The start of the stay started off well with Sarge, the property manager, and all, with him cooking for us and welcoming us in. The rules were very strict in having no outter footwear inside the house. The property was nice with a stray cat, named White Knight, being around the property to be there during your stay. However, things went downhill when we found out that one of our friends was hit on by Sarge, which made her feel uncomfortable. We were caught off guard by this action and let the...

"Stayed at Cabin Kai 4 (Dec 26–30, 2025). Affordable and located in a beautiful, peaceful area with free parking, water, and Wi-Fi (weak). Major concern: No window coverings for the floor-to-ceiling bathtub window or windows above the bed and coffee bar, resulting in serious privacy issues while bathing and sleeping. This was very uncomfortable. Remote location (45 minutes from Hilo); a car is required. No cellphone reception. No nearby restaurants or shops. Towels were not very clean, and...

"This is a beautiful, quiet property just above Hilo town. The view of Hilo from the property is AMAZING! Great value for the room we had for 5 days. The property is very relaxing and the sounds of the coqui frogs at night add to the feeling of relaxation and induction of sleep. I would highly recommend to anyone planning a trip to Hilo."

"Nice location "

"limited electricity so there’s not much light at night and no hot water in room."