โรงแรมใกล้ชายหาดวิร์เจน, Playa del Carmen

"The hotel is nice, but I wouldn’t visit again. The bungalows are dated and the water below is murky and filled with seaweed. We couldn’t use the beach, because of the seaweed. They were working hard to try and remove it, but it didn’t work. The food is delicious, but the menu doesn’t change much, so after 3 days, we were bored with the food options. There were ants in our room, so we called the front desk and they sent someone to spray the room. The fumes caused me to itch all over, so that...

"Loved the hotel - unfortunately there was a large group event and some restaurants were closed but overall staff to guest ratio is amazing, great food option although a bit expensive"

"Really clean facility. Food was mediocre actually. The breakfast buffet is my favorite. Lots of options. But the dinner restaurants are the same old same old for all inclusive resorts. For a 5 star resort I expected the food to be better."

"We had a wonderful short stay at the Belmond Maroma to celebrate our engagement. The staff and their service were top notch. In particular, Emanuel took great care of us. The spa was wonderful for both treatments and some time in the hot/cold plunges, steam and sauna. The restaurants were picturesque right on the beach - we particularly liked breakfast with the fresh juices of the day and daily changed pastries. The gym setup is excellent and the daily complimentary activities rounded out our...

"Absolutely wonderful place! Beautiful, relaxing, and everything smells so good! My only complaint is the pool is unheated! My 2.5 year old had purple lips within 10 minutes of playing in it in 80° weather. The pool largely remains empty, as it’s just too uncomfortable."

"They consider themselves as luxury but they are really not. There were mice droppings ALL OVER the outside of the room in the hallways. Mice droppings in the staircase corners. They have an infestation!!! Also everything is made pretty cheap (furniture, decor, etc). The staff was overwhelmed with the occupancy the week we were there. Would not come back. Hector at the pool and beach was great!! And the lady that did the margarita class was awesome!"

"From start to finish we were underwhelmed. Ineffective pickup at airport that they use a third party for. Old property that has a sad aesthetic and no vibe happening. Everything is go get in line at this deal, for that another desk— like being on a cruise. Food was fine, drinks were made from cheap concentrate. Told staff how disappointed we were and got no response. Checked out early. No refund. Will not be going back."

"Todo bien"

"Excellent staff"

"The activities group is great and a lot of fun at the main pool. The golden pool has an amazing staff like Miguel. The rooms are clean, all staff is friendly and helpful! Selection of restaurants is great! The elevator in our building #1 didn’t work 98% of the time so walking to the third floor wasn’t fun multiple times a day. "

"Our Villa was not on the beach but it was spectacular. With a private pool and jacuzzi. It was family-friendly. Many activities for the kids. Bicycles were given to each family member. The beach area is amazing. It has a great restaurant and a nice pool. The restaurants at the hotel and at the other Mayakoba hotels are very good. The best part is the staff. They accommodate and coordinate everything you want. Our personal concierge Madai was GREAT! "

"Excellent! Everywhere we went, staff were pleasant, professional, and at the ready to assist you with anything."

"Room, staff everything was amazing, a bit pricey but had a wonderful stay! "

"Everything was perfect, even beyond our expectations."

"Very nice resort. Impressions gives many higher end options - from elevated toiletries (Le labo) to higher end liquors. "

"Second time coming here. Still the same intimate boutique experience. Perfect for couples. Get one of the bungalows on the beach. Well worth it. Great food choices. Manuel excels in every way. "

"A mixed review. Some of the staff are exceptional and go above and beyond - they work extremely hard in a busy/challenging environment. Beautiful setting also. However, we were overrun by those attending an event at the conference centre and our experience was negatively impacted as a result - bar areas closed off. Reduced staff. No wait list system operated for diving/activities so my husband very nearly missed out because of a last minute late booking despite the fact that he had been in...

"Nous avons adoré notre passage au jungala hôtel. Le personnel est extrêmement serviable et toujours disponible pour répondre à nos besoins. Le service est personnalisé et très attentif et toujours souriant. Le transport vers les piscines ou la plage est rapidement accessible. Un remerciement spécial à Arturo, Vanessa et Ariana nos concierges. Arturo parle un français impeccable. Ils ont été très sympathique et ont contribué à organiser l’anniversaire de mon mari à la piscine. Merci encore!...