2/10 แย่มาก
Stephen
เดินทางกับคู่รัก
25 ก.ย. 2025
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
I booked a room here through Expedia. It was listed as a single room, which I assumed meant a single bed. When I checked in I found out it was actually a twin bed. My girlfriend and I did not care since we were tired and just wanted to sleep.
The staff denied us the room, saying it was for security reasons, even though we both presented our passports exactly the way we would at any other hotel. I asked about every possible option to resolve the situation, including paying extra or upgrading to a larger room, and they refused them all. They still would not issue a refund.
After exhausting every option to handle this politely I was left with no choice but to leave and book another hotel at my own expense. This was not a cancellation. It was denial of service and an unacceptable experience. Avoid this hotel.
Stephen
เข้าพัก 1 คืน, กันยายน 2025
