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"Hotel and grounds are beautiful. Both of us were upgraded to junior suites for free. One had WiFi, thick curtains and no fridge, the other had thin curtains, fridge and no WiFi. Jacuzzi bath filled to 3 inches in half an hour, below the jets, so not great. Shower tile grouting left a lot to be desired. Swimming pool was lovely. Staff were really friendly, but their communication was poor. We ordered room service for early morning coffee, but it only arrived on day 4, after telling them about it...

"Great place in Baños "

"Our stay was amazing. The location is incredible - all alone on a mt top. The staff made us feel spoiled and they are so friendly. The room was spotlessly clean and seemed new actually. The views, the jacuzzi looking out over the mt and nearby city, the fireplace.... all made our stay magical. We did not eat dinner at the site, but breakfast was delicious."

"Friendly staff, well located and very clean."

"This is a little gem right in the heart of Baños. Very quaint, very reasonable price, excellent friendly staff"

"Muy limpio, el personal muy muy amable, está en las afueras de la ciudad pero es muy tranquilo "

"Excellent property, everything is clean, wonderful view."

"Tudo bem limpo e ordenada. Um hotel com um estlio diferenciado."

"The staff were very friendly and helpful. The property was well-maintained and our room was well-kept. The hotel is in a great location, close to all activities. "